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- Tasks: Lead our Housekeeping Team to ensure exceptional cleanliness and guest satisfaction.
- Company: Join a family-run hotel group with a warm, welcoming culture.
- Benefits: Live-in accommodation, free meals, exclusive discounts, and career progression opportunities.
- Why this job: Be part of a supportive team and make guests feel at home.
- Qualifications: Previous housekeeping experience and strong leadership skills required.
- Other info: Enjoy team events and a fun work environment while growing your career.
The predicted salary is between 30000 - 42000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
The Isles of Glencoe Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.
About the role
You’ll manage our busy Housekeeping Team and first impressions count! So, if you’re friendly, have a welcoming smile and genuinely love the hospitality business, we’d love to hear from you. You’ll be interested in people and able to talk confidently to them. You’ll manage a small team of Housekeepers and if needed be hands on to maintain and improve the exceptional cleanliness of the hotel to exceed our guest’s expectations. You’ll be checking rooms to make sure they’re ready for guests' arrivals, on time, and to our high standards.
Do you have what it takes?
- Previous housekeeping experience
- Excellent attention to detail
- Ability to coach and motivate team members
You’ll have a great attitude and fantastic attention to detail. You’ll take pride in what you do and you’ll have high personal standards of cleanliness and boundless energy levels. Exceptional customer service is at the heart of our business, so you’ll also be friendly and able to give a warm welcome to any guests you meet.
What you’ll get from us
- Live-in Accommodation – On-site, affordable housing with bills included may be available.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% off food and drinks, and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people!
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Head Houskeeper employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Houskeeper
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! Since this role is all about managing a team and welcoming guests, think of examples from your past experiences where you've excelled in customer service or teamwork. Be ready to share these stories during your chat.
✨Tip Number 3
Show off your attention to detail! Bring up specific instances where your keen eye for cleanliness made a difference. This will demonstrate that you take pride in your work and are committed to maintaining high standards.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the team or the hotel. This shows you're engaged and eager to learn more about how you can contribute to their success.
We think you need these skills to ace Head Houskeeper
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Experience: Make sure to highlight your previous housekeeping experience and any leadership roles you've had. We’re looking for someone who can manage a team, so show us how you’ve motivated others in the past!
Attention to Detail is Key: Since we pride ourselves on exceptional cleanliness, mention specific examples of how you maintain high standards. This will show us that you have the attention to detail we value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Crieff Hydro Limited
✨Know the Family Values
Before your interview, take some time to understand the family values that drive the company. They’re all about being creative, curious, thoughtful, positive, and being yourself. Reflect on how you embody these values in your previous roles and be ready to share specific examples.
✨Show Your Attention to Detail
As a Head Housekeeper, attention to detail is crucial. Prepare to discuss your past experiences where your keen eye for cleanliness made a difference. Bring along any relevant examples or even photos of your work to showcase your standards.
✨Be Ready to Talk Team Management
You’ll be managing a small team, so think about your leadership style. Be prepared to discuss how you motivate and coach team members. Share stories of how you’ve successfully led a team in the past, especially in a hospitality setting.
✨Prepare for Customer Service Scenarios
Exceptional customer service is at the heart of this role. Think of a few challenging customer service situations you’ve faced and how you handled them. This will show your ability to maintain a warm welcome and resolve issues effectively.
