At a Glance
- Tasks: Welcome guests with a smile and ensure a smooth check-in experience.
- Company: Family-owned hotel business with a warm, welcoming atmosphere since 1868.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Other info: Enjoy team events and a supportive work environment focused on well-being.
- Why this job: Join a friendly team and make guests feel at home in beautiful Peebles.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Be Part of the Family... We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cosy beds and a wealth of things to do.
The Park We’re located slap-bang in Peebles High Street and we make the most of it! Offering 25 bedrooms, a restaurant, bar, extensive outdoor space and a bakery to guests and locals. From the moment you step through our doors, our quirky welcome is sure to spark your imagination, as our character and charm-packed spaces draw influence from the March Street textiles mill.
About the role First impressions count! If you're friendly, have a welcoming smile and genuinely love the hospitality business, we'd love to hear from you. You'll be interested in people and able to talk confidently to them. You’ll need to have a good knowledge of all activities that you can do in and around Peebles and the surrounding area. At the Park, we believe in offering traditional Scottish hospitality, which means from the minute guests step over the door they feel like they’re visiting close friends. That welcome begins with you - your job is to help people relax and unwind. You’ll enjoy variety and offer a smooth and friendly check-in, telling guests about what the hotel has to offer, as well as all the great attractions in the Borders.
What We Need From You You’ll have previous supervisory experience in a hospitality environment and you’ll thrive on the constant challenge of the role. From helping to train the team, managing rotas to improving our service - everything you do will show your commitment to driving the business forward. You’ll be flexible as hours of work are variable to meet the needs of the business.
What You’ll Get from Us
- Live-in Accommodation– On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night- where will you explore next?
- Refer a Friend Bonus– Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards– Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Front of House Supervisor employer: Crieff Hydro Limited
Join a family-run business that has been welcoming guests since 1868, where you will be part of a warm and supportive team in the heart of Peebles. With unique hotels offering fantastic food, cosy accommodations, and a variety of activities, you'll enjoy a vibrant work culture that prioritises employee well-being and growth opportunities. Benefit from live-in accommodation, exclusive discounts, and a commitment to career progression in a fun environment that celebrates your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Supervisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the hotel and its unique offerings. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of some examples from your past experience where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready to chat about Peebles! Brush up on local attractions and activities so you can confidently recommend things to guests. It shows you're not just a supervisor but also a local expert who cares about their experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives us a chance to see your enthusiasm right from the start. Let’s get you on board!
We think you need these skills to ace Front of House Supervisor
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your previous supervisory experience and how it relates to creating that warm, welcoming atmosphere we pride ourselves on.
Be Specific About Your Skills:Don’t just list your skills; give us examples! Whether it’s managing a team or providing excellent customer service, show us how you’ve made a difference in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Crieff Hydro Limited
✨Know Your Stuff About Peebles
Make sure you brush up on your knowledge of Peebles and the surrounding area. Guests will love to hear about local attractions, so being able to chat confidently about what’s on offer will show that you’re genuinely interested in helping them have a great experience.
✨Show Off Your Hospitality Skills
During the interview, highlight your previous supervisory experience in hospitality. Share specific examples of how you've created a welcoming atmosphere or improved service in past roles. This will demonstrate your commitment to traditional Scottish hospitality and your ability to lead a team.
✨Bring Your Friendly Vibe
Since first impressions count, make sure to bring your warm and friendly personality to the interview. Smile, engage with your interviewer, and show that you genuinely love working with people. This is key for a Front of House Supervisor role!
✨Be Ready for Flexibility
The role requires flexibility with hours, so be prepared to discuss your availability. Show that you understand the demands of the hospitality industry and are willing to adapt to meet the needs of the business. This will reflect your commitment and readiness for the role.
