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- Tasks: Join our Front Office team to deliver exceptional service and create memorable guest experiences.
- Company: A family-run hotel group with a warm, inclusive culture since 1868.
- Benefits: Live-in accommodation, free meals, discounts, and career progression opportunities.
- Why this job: Be part of a supportive team where your enthusiasm for hospitality truly matters.
- Qualifications: Friendly personality, passion for customer service, and a team-focused attitude.
- Other info: Enjoy team events and a legendary annual staff party while growing your career.
The predicted salary is between 20000 - 30000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.
About the role: Working as part of our Front Office team offers you a fast paced and challenging experience. This role is about working in a high energy team to deliver excellent service standards to every guest. This is a great chance to work with a large independent company, where you make the difference and you’ll learn and develop with some truly motivated and enthusiastic people.
What we need from you: Exceptional customer service is at the heart of our business, so your friendly, welcoming personality is a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us. You’ll also need to show us your team focussed attitude. It’s great if you’ve got experience of working with systems, but your attitude is what will really count.
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Receptionist in Fort William employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Fort William
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Ballachulish Hotel and its family values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Since exceptional service is key, think of examples from your past experiences where you went above and beyond for a guest. This will help you stand out during the interview.
✨Tip Number 3
Show off your personality! The Ballachulish Hotel is looking for friendly and welcoming individuals, so let your genuine smile and enthusiasm shine through in every interaction. Be yourself and let them see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the team. Don’t miss out on this fantastic opportunity to grow with us!
We think you need these skills to ace Receptionist in Fort William
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and welcoming personality shine through. We want to see the real you, so don’t be afraid to show us your enthusiasm for hospitality!
Tailor Your Application: Make sure to tailor your application to highlight how you embody our values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. This will help us see how you fit into our family culture.
Highlight Team Spirit: Since we’re all about teamwork, share examples of how you’ve worked well in a team before. We love to hear about your experiences and how you contribute to a positive environment!
Apply Through Our Website: For the best chance of joining our family, make sure to apply through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Friendly Side
As a receptionist, your personality is key! Make sure to showcase your warm and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a guest at the hotel.
✨Know the Company Values
Familiarise yourself with the company's values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples from your past experiences that demonstrate how you embody these values, as this will resonate well with the interviewers.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult situations or providing exceptional service. Think of specific instances where you went above and beyond for a customer, and be ready to share those stories to highlight your customer service skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for growth, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
