At a Glance
- Tasks: Be the welcoming face of our spa, managing bookings and ensuring a smooth experience for guests.
- Company: Join a family-run hotel group with a rich history and a warm, inclusive culture.
- Benefits: Enjoy live-in accommodation, exclusive discounts, and opportunities for career progression.
- Other info: Flexible hours, team events, and a chance to grow within a dynamic company.
- Why this job: Make memorable experiences for guests while working in a fun and supportive environment.
- Qualifications: Experience in hospitality or retail, great communication skills, and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Crieff Hydro is one of Scotland’s most iconic hospitality businesses, welcoming over 200,000 guests a year across our hotels, restaurants, bars and experiences. Recent major investments have seen our kitchens, restaurants and bars at Crieff Hydro transformed to provide an updated offering to our guests.
About the role: Due to the continuing growth of our spa and wider business, we’re excited to be expanding our talented team! As a Spa Receptionist at Crieff Hydro, you’ll be a key member of our great Spa team. Your organisation skills will make everyone else’s day run smoothly. As the face of the Spa, you’ll understand the importance of first impressions. You’ll manage the reservation systems, coordinate all telephone, written and email enquiries and resolve any guest issues. During quiet times on the reception desk, you’ll take the opportunity to get out into the resort, talk to our customers and promote the spa facilities and products.
Ideally, you’ll have worked in a hotel or spa style environment, or have a retail beauty background. As the face of the Spa you’ll be impeccably presented. You’ll have a great personality, be genuine, approachable and attentive. The ability to sell is a must, and you’ll enjoy working to exceed sales targets. You’ll be able to demonstrate a passion for high levels of customer service and attention to detail. You’ll have good numeracy, literacy and IT skills.
What we need from you:
- Reception and booking system experience – with a knack for making people smile
- Good Listener – we don’t make assumptions; we listen to what our guests have to say – the good and the bad
- Team focus – there are no egos here, just hard‑working people who love creating memorable experiences for every guest
- Ideas and openness – we’re up for doing things differently and will try (almost) everything once
- Fun and easy to talk to – we’re looking for personality, not a corporate clone
- Flexibility – there’s no problem you can’t fix
What you’ll get from us:
- Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night – where will you explore next?
- Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Spa Receptionist in Crieff employer: Crieff Hydro Limited
At Crieff Hydro, we pride ourselves on being a family-run business that values each team member as part of our extended family. With a commitment to inclusivity and a supportive work culture, we offer extensive benefits including live-in accommodation, exclusive discounts, and opportunities for career progression across our seven unique hotels in stunning Scottish locations. Join us as a Spa Receptionist and enjoy a rewarding role where your contributions are recognised and celebrated, all while working in a fun and welcoming environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Crieff
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Crieff Hydro and its values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your people skills! As a Spa Receptionist, you'll be the face of the spa, so make sure you can showcase your friendly personality. Role-play with a friend or family member to get comfortable with common guest interactions.
✨Tip Number 3
Be ready to sell! Brush up on your sales techniques and think of ways to promote the spa facilities and products. Show them you can exceed those sales targets while keeping that warm, approachable vibe.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen to join the Crieff Hydro family right from the start!
We think you need these skills to ace Spa Receptionist in Crieff
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be genuine and approachable in your tone.
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role. Highlight any relevant experience in hospitality or customer service, and mention how you embody our values of being creative, curious, thoughtful, positive, and true to yourself.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to see your skills and experiences at a glance. We appreciate a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Crieff Hydro.
How to prepare for a job interview at Crieff Hydro Limited
✨Know the Company Culture
Before your interview, take some time to understand the family-oriented culture of Crieff Hydro. Familiarise yourself with their values like being creative and positive. This will help you connect with the interviewers and show that you’re a great fit for their team.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you provided exceptional customer service. Highlight how you listened to guests' needs and resolved any issues, as this aligns perfectly with what they’re looking for.
✨Dress to Impress
Since you'll be the face of the Spa, make sure you present yourself impeccably. Choose an outfit that reflects professionalism while also being approachable. A polished appearance can make a strong first impression and demonstrate your understanding of the role.
✨Be Ready to Sell
The ability to sell is crucial for this role. Think about how you can promote the spa facilities and products during the interview. Prepare to discuss any previous sales experience and how you exceeded targets, as this will show your potential to contribute to the team’s success.
