Reservations Advisor in Crieff

Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

About the role: At the Crieff Hydro Family of Hotels, our purpose is simple: to create unforgettable memories that last a lifetime. Across our seven hotels, the Resort Sales team plays a vital part in shaping the guest experience before they even arrive. As a Reservations Advisor, you’ll be one of the first voices our guests hear - helping them plan their stay, answering questions, and ensuring every interaction reflects the warmth, professionalism, and personality our brand is known for. You’ll guide guests through their booking journey, tailoring recommendations to their needs and helping them build a stay that feels personal and exciting. Whether you’re answering calls, responding to emails, or chatting through other digital channels, you’ll make every conversation friendly, accurate, and efficient. You’ll also use your growing product knowledge to highlight experiences, upgrades, and activities that enhance each guest’s visit. This role is perfect for someone who loves connecting with people, enjoys problem-solving, and takes pride in delivering exceptional service. Focusing on mastering the core skills of the role, you’ll have clear opportunities to develop, grow, and progress through our structured learning pathway. Collaboration is a big part of what we do. You’ll work closely with colleagues across the Resort Sales team and with on-site hotel teams to ensure guests receive consistent, seamless support from their first enquiry to their arrival. Most importantly, you’ll bring our values to life. You’ll Be Creative in tailoring guest stays, Be Curious in learning our products and systems, Be Thoughtful in every interaction, Be Positive in your approach, and Be You - bringing your own personality and warmth to the role.

What we need from you:

• A natural ability to build rapport and make guests feel welcome, supported, and excited about their stay.
• Strong communication skills, written and verbal, with the confidence to handle calls, emails, and digital enquiries like live chat and social media direct messages, professionally and warmly.
• Great attention to detail, ensuring information is accurate, clear, and consistent across all channels.
• A solutions‑focused mindset, able to stay calm and helpful even during busy periods.
• A willingness to learn, from systems and processes to product knowledge and guest handling techniques.
• The ability to work well both independently and as part of a supportive, collaborative team.
• Good organisational skills, able to manage multiple enquiries in a busy environment while maintaining high service standards.
• A genuine passion for hospitality and creating memorable guest experiences.
• Confidence using Microsoft Office, particularly Outlook.
• Experience with Maestro PMS is a bonus but not essential.
• A commitment to living the Crieff Hydro Family of Hotels values in everything you do: Be Creative. Be Curious. Be Thoughtful. Be Positive. Be You.

What you’ll get from us:

• Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
• Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Location & Opening Hours: The Resort Sales office is based at Crieff Hydro Hotel & Resort, and we operate a hybrid working model that offers flexibility while keeping you connected to our vibrant team. You’ll start with 6–10 weeks of on‑site training to give you everything you need to feel confident in the role, and then transition into a hybrid working model. This role is a great opportunity to contribute to a forward‑thinking organisation where you can make a real impact on both the guest journey and team performance. The Resort Sales opening hours are Monday to Friday, 09:00–20:00, and Saturday to Sunday, 09:00–17:00.

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.