At a Glance
- Tasks: Welcome guests, manage reception operations, and ensure a fantastic stay experience.
- Company: Join a family-run hotel group with a warm, inclusive culture.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Other info: Enjoy team events and a fun work environment in stunning Scottish locations.
- Why this job: Be part of a supportive team and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Crieff Hydro Hotel is set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen.
About the role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you’ll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What we need from you: As Reception Supervisor you will be responsible for supporting the Reception Manager in the running of the Reception department and helping to oversee the department. You will have good man management skills, strong customer service skills, an excellent problem solver, will help to lead from the front and gain respect from other staff members. You will also be well presented, have a bright personality and be passionate about service and working hard to ensure the department runs as well as possible. You will also communicate well with all departments and perform as an effective member of the Reception team.
You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you’ve worked with Maestro or similar booking system, even better. You’ll work varied shift patterns, with the earliest start time of 7am.
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people!
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Reception Supervisor in Crieff employer: Crieff Hydro Limited
Crieff Hydro Limited is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive pay, tips, and the possibility of live-in accommodation, employees enjoy a supportive environment that fosters career progression and personal development in the beautiful setting of Crieff.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Crieff
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat.
✨Tip Number 3
Dress to impress! As a Reception Supervisor, you'll be the first point of contact for guests. Make sure you look polished and professional, as this sets the tone for the warm welcome they can expect.
✨Tip Number 4
Don't forget to follow up! After your interview, send a quick thank-you note or message. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a nice touch that reflects the thoughtful values they cherish.
We think you need these skills to ace Reception Supervisor in Crieff
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your personality and positivity. Remember, a friendly welcome is key in our family business, so let that shine through.
Highlight Relevant Experience:When you're writing your application, focus on your previous customer service experience. Share specific examples of how you've dealt with issues or provided excellent service – we love to hear about your successes!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to what makes you a great fit for the Reception Supervisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Personality
As a Reception Supervisor, your personality is key! Make sure to let your warmth and positivity shine through during the interview. Share personal anecdotes that highlight your customer service skills and how you create a welcoming atmosphere for guests.
✨Know the Company Values
Familiarise yourself with the company's values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples from your past experiences that demonstrate how you embody these values, as this will show that you’re a great cultural fit.
✨Prepare for Problem-Solving Scenarios
Expect questions about how you would handle specific guest issues or challenges at reception. Think of real-life examples where you successfully resolved problems, showcasing your excellent problem-solving skills and ability to stay calm under pressure.
✨Research the Hotel and Its Offerings
Dive into what Crieff Hydro has to offer, from its unique activities to dining options. Being knowledgeable about the hotel will not only impress your interviewers but also help you discuss how you can upsell these experiences to guests effectively.
