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- Tasks: Welcome guests, manage check-ins, and promote exciting activities at our stunning hotel.
- Company: Join a family-run hotel business with a warm and inclusive culture.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Why this job: Be part of a supportive team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Enjoy team events and a legendary annual staff party!
The predicted salary is between 20000 - 30000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Crieff Hydro Hotel is set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone!
About the role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What we need from you: You’ll certainly have previous customer service experience and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy and if you’ve worked with Maestro or similar booking system, even better. This is a full time (40 hours per week), permanent position, with live-in accommodation available.
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed.
- Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Night Receptionist in Crieff employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in Crieff
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a guest. Being able to share these stories will demonstrate your caring and helpful nature.
✨Tip Number 3
Be ready to upsell! Familiarise yourself with the exciting activities and amenities at Crieff Hydro. Showing enthusiasm for what they offer can really set you apart during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Crieff Hydro family right from the start!
We think you need these skills to ace Night Receptionist in Crieff
Some tips for your application 🫡
Show Your Personality: When applying, let your personality shine through! We’re all about that warm family welcome, so don’t be afraid to show us who you are and how you connect with others.
Tailor Your Application: Make sure to tailor your application to highlight your customer service experience. We want to see how you’ve dealt with guests in the past and how you can bring that caring attitude to our team.
Highlight Relevant Skills: If you’ve got experience with booking systems like Maestro, make it known! We love a tech-savvy team member, so any relevant skills should definitely be front and centre in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to stay updated on your progress. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Personality
As a Night Receptionist, your warm and friendly nature is key. Make sure to let your personality shine through during the interview. Share anecdotes that highlight your positive interactions with guests and how you create a welcoming atmosphere.
✨Know the Company Values
Familiarise yourself with the company's values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples from your past experiences that demonstrate how you embody these values, as they are crucial for fitting into the family culture.
✨Prepare for Customer Scenarios
Expect questions about handling guest issues or complaints. Think of specific situations where you resolved problems effectively and kept guests happy. This will show your customer service experience and ability to handle challenges with care.
✨Research the Hotel and Its Offerings
Get to know Crieff Hydro and its unique features, like the activities and dining options available. Being knowledgeable about what the hotel offers will help you upsell effectively and demonstrate your enthusiasm for the role.