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- Tasks: Provide IT support across our family of hotels and troubleshoot tech issues.
- Company: Join a family-run hotel group with a warm, inclusive culture.
- Benefits: Live-in accommodation, discounts, career progression, and wellbeing support.
- Why this job: Be part of a dynamic team and develop your IT skills in a fun environment.
- Qualifications: Experience with Active Directory, Microsoft 365, and desktop user support.
- Other info: Enjoy team events and an annual staff party while working in stunning locations.
The predicted salary is between 28000 - 42000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role: We have an exciting opportunity for an IT Support Technician to join our team. The job is mainly based in Crieff but will involve some travel to the other hotels and sites in our family of hotels. As part of our existing IT department, you will provide desktop support using tools such as our IT helpdesk, remote agent and more. You will be a point of contact for troubleshooting and general IT issues for our family of hotels. In addition, you’ll be involved in bringing in new hardware into the business and IT development projects to move the business forward. We are looking for a team player that’s flexible with a background in IT and a drive to support our users, hardware and services across the business. You will need to be a good communicator, written and verbally with the ability to prioritise your workload and escalate problems precisely and efficiently. We’re a small team looking after a very busy IT infrastructure and are continually looking how we can improve our services and ensure that we are following new best practices. Join us and you can be sure that no two days will be the same for you and you’ll have ample opportunity to use and develop your existing IT skills. Please be aware that this is not a remote position.
What we need from you: To be successful in this position, you’ll have working experience of the following:
- Active Directory
- Microsoft 365 – Exchange, Teams, SharePoint and more.
- Group Policy
- All Microsoft operating systems for desktops and servers
- Microsoft Office
- Antivirus
- Cloud
- TCP/IP networking/wired/wireless/DHCP/DNS/Routing
- Desktop user support
- Knowledge of remote working and VPN setup
- Cloud Hosting
- CCTV systems
- Firewalls
- MDM (Mobile Device Management)
- Full UK drivers license - essential
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts– Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays– Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team– Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression– With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support– Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party– We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
IT Support Technician in Crieff employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician in Crieff
✨Tip Number 1
Get to know the company culture! Since this is a family-run business, showing that you understand and appreciate their values can really set you apart. Do a bit of research on their history and what makes them unique.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend any open days they might have. A friendly chat can go a long way in making a lasting impression and could even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you would troubleshoot specific issues they might face. Being able to demonstrate your problem-solving skills will show you're ready to jump in and help.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Crieff Hydro family.
We think you need these skills to ace IT Support Technician in Crieff
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We’re a family business, so we love to see candidates who are genuine and relatable. Don’t be afraid to share a bit about yourself and how you align with our values.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant IT skills and experiences. Focus on the specific tools and technologies mentioned in the job description, like Active Directory and Microsoft 365, to show us you’re the right fit for the role.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for good communicators, so show us you can express your thoughts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Crieff Hydro Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and all the other tech mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show you're not just familiar with them but can also apply them effectively.
✨Show Off Your Problem-Solving Skills
Prepare some examples of how you've tackled IT issues in the past. Think about specific problems you solved, the steps you took, and the outcome. This will demonstrate your troubleshooting skills and your ability to think on your feet, which is crucial for an IT Support Technician.
✨Communicate Clearly
Since you'll be a point of contact for troubleshooting, practice explaining technical concepts in simple terms. During the interview, focus on clear and concise communication, both verbally and in writing. This will highlight your ability to connect with users who may not be as tech-savvy.
✨Embrace the Family Culture
Research the company’s values and think about how you embody them. Be prepared to share how you can contribute to their family-like atmosphere and support your colleagues. Showing that you align with their culture will make you a more attractive candidate.
