At a Glance
- Tasks: Lead a dynamic team to ensure exceptional guest experiences and smooth hotel operations.
- Company: Join a family-run hotel group with a warm, welcoming culture since 1868.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Other info: Enjoy team events and a legendary annual staff party!
- Why this job: Develop your leadership skills in a fun, supportive environment while making guests feel at home.
- Qualifications: Previous supervisory experience in hospitality and a passion for customer service.
The predicted salary is between 25272 - 30888 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role: We have an exciting opportunity for a proactive and hands‑on Duty Manager to join our team. Reporting directly to the Hotel General Manager, you’ll oversee our team of Porters and the Night Team, ensuring seamless operations and exceptional guest experiences. From resolving guest concerns to supporting operational departments during peak times, you’ll take every opportunity to enhance the guest journey and create unforgettable memories. This is a fantastic role to develop your leadership skills across multiple areas within a fast‑paced and dynamic environment.
What we need from you:
- Guest‑Focused Leadership: Exceptional customer service is at the heart of everything we do. Your approachable and confident personality will reassure guests they’re in expert hands, while your in‑depth knowledge of the hotel and its offerings makes you a trusted resource.
- Adaptability and Hands‑On Approach: Whether supporting housekeeping, reception, food and beverage, or childcare, you’ll be a visible presence, ready to assist wherever needed. Your energy and flexibility will help you manage competing priorities with ease.
- Operational Excellence: With previous supervisory or management experience in food and beverage or reception, you’ll confidently oversee diverse departments and manage our systems effectively. We’ll also train you on our fire panel system so you’re prepared for emergencies.
- Inspiration and Teamwork: Your enthusiasm for hospitality will motivate and energize the teams you support, fostering a collaborative and high‑performing work environment.
What you’ll get from us:
- Live‑in Accommodation: On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts: Enjoy free leisure membership for you and a partner, 30% off retail, 50% off food and drinks, and reduced rates on hotel activities.
- Team Rate Hotel Stays: Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus: Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards: Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team: Work in a fun, welcoming environment where team spirit and well‑being are a priority.
- Career Progression: With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support: Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party: We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Duty Manager in Crieff employer: Crieff Hydro Limited
Crieff Hydro Limited is an exceptional employer, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive pay, tips, and the possibility of live-in accommodation, employees enjoy a supportive environment that fosters career progression and personal development in the beautiful setting of Crieff.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Crieff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crieff Hydro Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crieff Hydro Limited
Don't be shy about reaching out to Crieff Hydro Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Crieff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crieff Hydro Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
