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- Tasks: Join us as a Café and Retail Assistant, providing friendly service and supporting outdoor activities.
- Company: Highland Safaris is a family-run business offering unique experiences in stunning Scottish locations.
- Benefits: Enjoy free meals, exclusive discounts, and discounted hotel stays while working with a supportive team.
- Why this job: Be part of a warm, welcoming environment where your customer service skills can shine and grow.
- Qualifications: A friendly personality and passion for hospitality are essential; previous experience is a plus but not required.
- Other info: Flexible hours include weekends; accommodation is not provided.
Be part of the family... We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique (quirky even) and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
Highland Safaris is an award-winning visitor attraction in Scotland, which has been operating for 30 years. With a diverse range of products, we offer our guests the chance to explore breath-taking Highland Perthshire scenery on land rover safaris, inspiring walking and biking activities, and on beautiful Loch Tay with our Loch Tay Safaris. Highland Safaris’ mission is “to meet, manage and to seek to exceed the expectations of all visitors as we share our passion for our Nature, Culture, History, and Landscape, creating memories to last a lifetime”.
About the role: At Highland Safaris we believe in offering traditional Scottish hospitality, which means from the minute customers step over the door they feel like they’re visiting close friends: and that welcome begins with you. We are looking for a versatile, enthusiastic person to work between our award-winning Café and Shop, as well as supporting some outdoor activities at our Highland Safaris base. Your job will be to provide friendly and efficient service to all customers and visitors alike. During your working day you will support the Café and Shop in all aspects of the operation, ensuring a warm welcome and outstanding customer service. You will help us keep Highland Safaris clean and cosy; take part in opening and closing procedures, handle money and card transactions, serve hot food and drinks, and deal with customers checking in for their activities.
What we need from you: Our aim is to make Highland Safaris a must stop for all, that’s where you come in. Exceptional customer service is at the heart of this business, so your friendly, welcoming personality’s a given. Your enthusiasm and passion for hospitality, along with your genuine smile and desire to get it right for the customer, will impress us. A successful candidate must be motivated, organised and driven with an outstanding record in customer service. We are looking for a team player with initiative, attention to detail and a can-do attitude. It’s great if you’ve got previous hospitality or customer service experience, but your attitude’s what will really count. You’ll be flexible as hours of work are variable to meet the needs of the business, which will include weekends. Please note that accommodation is not available for this role.
What you’ll get from us:
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Café and Retail Assistant employer: Crieff Hydro Limited
Contact Detail:
Crieff Hydro Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Café and Retail Assistant
✨Tip Number 1
Show your enthusiasm for Scottish hospitality! When you meet us, let your passion for providing a warm and friendly service shine through. Share any personal experiences that highlight your love for customer service in a hospitality setting.
✨Tip Number 2
Familiarise yourself with Highland Safaris and our unique offerings. Knowing about our land rover safaris, walking and biking activities, and Loch Tay Safaris will help you engage with customers and demonstrate your genuine interest in what we do.
✨Tip Number 3
Be prepared to discuss your flexibility and adaptability. Since the role requires variable hours, including weekends, showing that you can accommodate different shifts will make you stand out as a candidate who is ready to meet our needs.
✨Tip Number 4
Highlight your teamwork skills! We value a supportive team environment, so sharing examples of how you've successfully worked in a team before will show us that you're a great fit for our family-oriented culture.
We think you need these skills to ace Café and Retail Assistant
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with Highland Safaris' family-oriented approach and their commitment to exceptional customer service. Reflect this understanding in your application to show that you align with their values.
Highlight Relevant Experience: Even if you don't have direct hospitality experience, emphasise any customer service roles you've held. Use specific examples to demonstrate your friendly personality and ability to provide excellent service.
Craft a Personalised Cover Letter: Write a cover letter that conveys your enthusiasm for the role and the company. Mention why you want to work at Highland Safaris and how your skills can contribute to their mission of creating memorable experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Crieff Hydro Limited
✨Show Your Enthusiasm for Hospitality
Make sure to express your passion for customer service and hospitality during the interview. Share specific examples of how you've gone above and beyond to create a welcoming atmosphere for guests in previous roles.
✨Demonstrate Team Spirit
Highlight your ability to work well within a team. Discuss past experiences where you collaborated with colleagues to achieve a common goal, as this role requires a strong team player who can adapt to various tasks.
✨Prepare for Customer Service Scenarios
Anticipate questions about handling difficult customer situations. Prepare to discuss how you would respond to various scenarios, showcasing your problem-solving skills and commitment to exceptional service.
✨Research Highland Safaris
Familiarise yourself with Highland Safaris' mission and values. Understanding their focus on nature, culture, and creating memorable experiences will help you align your answers with what they are looking for in a candidate.
