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For Companies At a Glance
- Tasks: Welcome guests, manage check-ins, and promote exciting activities at Crieff Hydro.
- Company: Join a family-run hotel business with a rich history since 1868, located in stunning Scottish locations.
- Benefits: Enjoy live-in accommodation, free meals, career progression, and exclusive discounts.
- Why this job: Be part of a supportive team culture while developing your skills in a vibrant hospitality environment.
- Qualifications: Previous customer service experience is essential; familiarity with booking systems is a plus.
- Other info: Flexible shifts from 8am to 10pm; must have the right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Be part of the family... We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
Crieff Hydro Hotel is set in a 900-acre estate in stunning Perthshire. Home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, six restaurants and over 60 onsite activities – there really is something for everyone!
About The Role
A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you’ll have personality and positivity by the bucket load. You’ll deal with guest check-ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What We Need From You
You’ll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you’ve worked with Maestro or similar booking system, even better. You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm.
What You’ll Get From Us
- Live-in Accommodation – On-site housing may be available, with bills included, making your move stress-free.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With multiple hotels, departments, and roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Exclusive Discounts – Enjoy discounted leisure membership, 30% off retail, 30% of food and drinks, plus great savings on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a friend initiative – earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest mention incentive – earn an extra £5 for each guest review which positively mentions you.
- Wellbeing Support – Access 24/7 confidential support via the Health Assured employee assistance programme, covering mental health, financial advice, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Receptionist Full Time employer: Crieff Hydro Hotel and Resort
Contact Detail:
Crieff Hydro Hotel and Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Full Time
✨Tip Number 1
Familiarise yourself with Crieff Hydro's unique offerings and activities. Knowing the ins and outs of what the hotel provides will help you upsell effectively during your interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. This will demonstrate your ability to resolve issues in a caring and helpful manner.
✨Tip Number 3
Engage with Crieff Hydro's social media pages to stay updated on their latest news and events. This will not only show your interest in the company but also give you talking points for your interview.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding shift patterns. Highlighting your willingness to work varied hours can set you apart from other candidates.
We think you need these skills to ace Receptionist Full Time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any familiarity with booking systems like Maestro. Emphasise your personality traits that align with the warm, family-oriented atmosphere of Crieff Hydro.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Crieff Hydro and how your skills can contribute to creating a welcoming environment for guests.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to handle challenges with care and positivity, which is crucial for a receptionist role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in hospitality.
How to prepare for a job interview at Crieff Hydro Hotel and Resort
✨Show Your Personality
As a receptionist, your personality is key! Make sure to convey warmth and positivity during the interview. Share examples of how you've created a welcoming atmosphere in previous roles.
✨Demonstrate Customer Service Skills
Highlight your previous customer service experience. Be prepared to discuss specific situations where you resolved issues or went above and beyond for guests, as this will show your ability to handle challenges with care.
✨Familiarise Yourself with Booking Systems
If you have experience with booking systems like Maestro, mention it! If not, do some research on common systems used in hospitality. This shows your willingness to learn and adapt quickly.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This demonstrates your genuine interest in becoming part of the Crieff Hydro family and helps you assess if it's the right fit for you.
