At a Glance
- Tasks: Ensure guest satisfaction and security during night shifts while providing exceptional service.
- Company: Family-owned hotel group with a warm, inclusive culture since 1868.
- Benefits: Live-in accommodation, exclusive discounts, and referral bonuses.
- Other info: Flexible hours and opportunities for personal growth in a dynamic environment.
- Why this job: Join a fun team and create memorable experiences for guests in stunning locations.
- Qualifications: Previous porter experience and a friendly, engaging personality.
The predicted salary is between 20000 - 25000 £ per year.
We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
Crieff Hydro Hotel is set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self‑catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse‑riding centre and our famously exciting Action Glen. There really is something for everyone!
About The Role
You’ll be part of our busy team of Porters – responsible for maintaining security, cleanliness and customer satisfaction during the night shift. You’ll deliver exceptional customer service to all our guests. From carrying guests’ luggage to supporting with conference set up for the next day or clearing snow, no night shift will be the same. Your friendly and engaging personality will immediately reassure our guests that they’re in safe hands. You’ll make lasting impressions, taking every possible opportunity to talk to our guests, share our story and enhance their experience. As you’ll drive our guests and team on and off the Estate, you’ll be over 21 with a clean driver’s licence.
What We Need From You
- Previous Porter experience – a night owl!
- Good Listener – we don’t make assumptions; we listen to what our guests have to say – the good and the bad
- Team focus – there are no egos here, just hard‑working people who love creating memorable experiences for every guest
- Ideas and openness – we’re up for doing things differently and will try (almost) everything once
- Fun and easy to talk to – we’re looking for personality, not a corporate clone
- Flexibility – there’s no problem you can’t fix
What You’ll Get From Us
- Live‑in Accommodation – On‑site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
- Refer a Friend Bonus – Earn up to £250‑£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
Night Porter employer: Crieff Hydro Hotel and Resort
As a family-run business since 1868, we pride ourselves on creating a warm and inclusive work environment at Crieff Hydro Hotel, located in the stunning Perthshire countryside. Our commitment to employee well-being is reflected in our extensive benefits, including live-in accommodation, exclusive discounts, and opportunities for personal growth, all while being part of a dedicated team that values creativity, curiosity, and positivity. Join us to make lasting memories for our guests and enjoy a fulfilling career in hospitality.
Contact Details:
Crieff Hydro Hotel and Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and how you can fit in with their family vibe.
✨Tip Number 2
Practice your people skills! As a Night Porter, you'll be interacting with guests all night long. Think of some fun conversation starters or questions to engage them and make their stay memorable.
✨Tip Number 3
Show off your flexibility! Be ready to share examples of how you've tackled unexpected challenges in previous roles. This will demonstrate that you're the problem-solver they need on their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our family business.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and share a bit about what makes you unique – we love creativity and authenticity!
Tailor Your Application:Make sure to customise your application for the Night Porter role. Highlight any relevant experience, especially in customer service or hospitality, and connect it back to our values like being thoughtful and positive.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. A well-structured application helps us see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team culture there.
How to prepare for a job interview at Crieff Hydro Hotel and Resort
✨Know the Company
Before your interview, take some time to research the family business and its values. Understand their history, the unique offerings of their hotels, and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their core values.
✨Showcase Your Personality
As a Night Porter, your friendly and engaging personality is key. Be yourself during the interview! Share anecdotes that highlight your customer service skills and how you’ve made guests feel welcome in previous roles. Remember, they’re looking for someone who fits into their warm, family-oriented culture.
✨Demonstrate Flexibility
The role requires a flexible mindset, so be prepared to discuss how you've handled unexpected situations in the past. Whether it’s dealing with a last-minute request from a guest or managing a busy night shift, share examples that showcase your problem-solving skills and adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, opportunities for growth, or how they celebrate successes. This shows that you’re not just interested in the job, but also in being part of their community and contributing to their success.
