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- Tasks: Join our night team to ensure guests receive top-notch service while managing billing and security.
- Company: Crieff Hydro Hotel is a family-run resort in stunning Perthshire, offering unique experiences for all.
- Benefits: Enjoy live-in accommodation, free meals, career progression, and exclusive discounts on stays and activities.
- Why this job: Be part of a supportive team in a fun environment with opportunities for personal and professional growth.
- Qualifications: Must be over 21 with a clean driver's licence and previous customer service experience.
- Other info: This role does not qualify for sponsorship; applicants must have the right to work in the UK.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Night Auditor role at Crieff Hydro Hotel and Resort. Be part of the family... We’re a family business through and through – family owned, family run, with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small but all offer good food & drink, great beds and a ton of things to do.
About The Role
Hotels never sleep, and our small night team work tirelessly between the hours of 23.00 and 07.00. It’s important our guests experience the same high levels of care through the night as they do through the day. You’ll accurately bill our guests, post all charges correctly and audit and close the daily business. As well as the financial/administrative aspects of the job, you’ll help manage the night team to make sure all sets up are done for the next day’s business and fire and security checks are carried out. You’ll also resolve any guest issues, and effectively communicate information onto the early Duty Manager. You’ll make sure our standards are in place, which means a keen eye for detail is a must.
What We Need From You
- As you’ll drive our customers on and off the Estate in our mini bus, you’ll be over 21 with a clean driver’s licence.
- Previous customer service experience is essential.
- You’ll also be able to take a lead role in emergency evacuation situations, so you’ll have great communication skills and plenty of common sense.
What You’ll Get From Us
- Live-in Accommodation – On-site housing may be available, with bills included, making your move stress-free.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With multiple hotels, departments, and roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Exclusive Discounts – Enjoy discounted leisure membership, 30% off retail, 30% of food and drinks, plus great savings on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a friend initiative – earn a bonus up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest mention incentive – earn an extra £5 for each guest review which positively mentions you.
- Wellbeing Support – Access 24/7 confidential support via the Health Assured employee assistance programme, covering mental health, financial advice, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Night Auditor employer: Crieff Hydro Hotel and Resort
Contact Detail:
Crieff Hydro Hotel and Resort Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Familiarise yourself with the Crieff Hydro Hotel and Resort's values and culture. Since they emphasise a family-run atmosphere, showcasing your ability to work well in a team and your commitment to customer service will resonate well during any discussions.
✨Tip Number 2
Highlight your previous experience in customer service, especially in hospitality settings. Be prepared to share specific examples of how you've handled guest issues or emergencies, as this role requires strong communication skills and common sense.
✨Tip Number 3
Since the Night Auditor role involves financial responsibilities, brush up on your basic accounting skills. Being able to discuss your familiarity with billing processes and auditing will demonstrate your readiness for the position.
✨Tip Number 4
Engage with the Crieff Hydro Family of Hotels on social media. Following their pages can provide insights into their current events and culture, which you can reference during your application process to show your genuine interest in the company.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Night Auditor. Familiarise yourself with the key tasks such as billing guests, auditing daily business, and managing the night team.
Tailor Your CV: Highlight your previous customer service experience and any relevant skills that align with the job description. Emphasise your attention to detail and communication skills, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your desire to be part of the Crieff Hydro family. Mention specific reasons why you want to work there and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows professionalism and attention to detail, which is essential for the Night Auditor position.
How to prepare for a job interview at Crieff Hydro Hotel and Resort
✨Show Your Customer Service Skills
As a Night Auditor, you'll need to demonstrate your previous customer service experience. Be ready to share specific examples of how you've handled guest issues or provided exceptional service in the past.
✨Highlight Attention to Detail
This role requires a keen eye for detail, especially when it comes to billing and auditing. Prepare to discuss how you ensure accuracy in your work and any systems you use to keep track of details.
✨Communicate Effectively
Strong communication skills are essential, particularly for resolving guest issues and relaying information to the Duty Manager. Practice articulating your thoughts clearly and confidently during the interview.
✨Demonstrate Leadership Qualities
You'll be managing a small night team, so it's important to showcase any leadership experience you have. Discuss how you've motivated others or taken charge in challenging situations to ensure smooth operations.
