At a Glance
- Tasks: Welcome guests, manage check-ins, and promote exciting activities at our stunning hotel.
- Company: Join a family-run hotel business with a warm and inclusive culture.
- Benefits: Earn up to £12.21/hour, enjoy free meals, and exclusive discounts.
- Other info: Live-in accommodation available and great career progression opportunities.
- Why this job: Be part of a supportive team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and a positive attitude are essential.
The predicted salary is between 20000 - 25000 £ per year.
Be part of the Family. We are a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we are committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you are someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you will fit right in.
About The Role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you will have personality and positivity by the bucket load. You will deal with guest check-ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What We Need From You: You will certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You will have good systems savvy, and if you have worked with Maestro or similar booking system, even better. You will work varied shift patterns, with the earliest start time of 8am and latest finish 10pm. This is a full-time (40 hours per week), permanent position, with live-in accommodation available.
What You Will Get From Us:
- Up to £12.21 per hour.
- Live-in Accommodation – On-site, affordable housing with bills included may be available.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you will have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Receptionist in Crieff employer: Crieff Hydro Hotel and Resort
At Crieff Hydro, we pride ourselves on being a family-run business that has been welcoming guests for over 150 years in the heart of stunning Perthshire. Our inclusive culture fosters a supportive environment where every team member is valued, and with a range of benefits including live-in accommodation, generous discounts, and ample career progression opportunities, we ensure our employees feel at home just like our guests. Join us to be part of a friendly team that celebrates creativity, curiosity, and positivity while enjoying the beautiful surroundings of our unique hotels.
Contact Details:
Crieff Hydro Hotel and Resort Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Crieff
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest interactions and resolving issues.
✨Tip Number 3
Be ready to showcase your creativity! Think of ways you can upsell activities or enhance guest experiences. Bring some ideas to the interview to demonstrate your proactive approach and enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Crieff Hydro family. Don’t forget to follow up after applying to express your excitement!
We think you need these skills to ace Receptionist in Crieff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit creative and show us how you embody our values of being positive and thoughtful.
Tailor Your Experience:Make sure to highlight your previous customer service experience in a way that relates directly to the role. We love seeing how you've dealt with guest issues or upsold services in the past – it shows us you’re ready for the Crieff Hydro family!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if you need to – we’re all about making things simple and straightforward!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our lovely hotels there!
How to prepare for a job interview at Crieff Hydro Hotel and Resort
✨Show Your Personality
As a receptionist, your warm and friendly nature is key. Make sure to let your personality shine through during the interview. Share anecdotes that highlight your positive interactions with guests or how you’ve handled tricky situations with a smile.
✨Know the Company Values
Familiarise yourself with the company’s values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples from your past experiences that demonstrate how you embody these values. This will show that you’re not just a fit for the role, but also for the company culture.
✨Brush Up on Customer Service Skills
Since previous customer service experience is essential, be ready to discuss specific scenarios where you’ve excelled in this area. Think about times when you resolved issues or went above and beyond for a guest. This will help illustrate your capability to handle the responsibilities of the role.
✨Get Familiar with Booking Systems
If you have experience with Maestro or similar booking systems, make sure to mention it. If not, do a bit of research on common hotel management software. Showing that you’re tech-savvy and willing to learn can set you apart from other candidates.
