Head Porter in Crieff

Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel is set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure centre, horse-riding centre and our famously exciting Action Glen. There really is something for everyone!

About the Role

This role is to manage our team of porters to make sure everything is running smoothly. That means you’ll update function sheets, check for any last-minute changes, and follow up by making sure the room set ups are “just what our guest has ordered”. You’ll be hands on, meeting and greeting our guests as you help them unload their luggage, making them feel they’re in capable hands. You really are the welcoming face of the business. Among other things, you'll carry bags from cars to guest accommodation, set up rooms and equipment for conferences and move furniture. If you're friendly, have a welcoming smile and genuinely love the hospitality business, we'd love to hear from you.

What We Need From You

Ideally, you’ll have previous management experience in a customer service role. You’ll certainly have some track record of leading small teams. A keen eye for detail is a must. As you'll drive our guests on and off the Estate, you'll be over 21 with a clean driver's licence. Hours will include evenings and weekends between the hours of 07.00 and 23.00.

What You’ll Get From Us

• Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed.
• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.