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- Tasks: Lead our Housekeeping Team to ensure exceptional cleanliness and a warm welcome for guests.
- Company: Join a family-run hotel group with a rich history and a welcoming culture.
- Benefits: Live-in accommodation, free meals, exclusive discounts, and career progression opportunities.
- Why this job: Be part of a supportive team and make a real impact on guest experiences.
- Qualifications: Previous housekeeping experience and strong leadership skills are essential.
- Other info: Enjoy team events and a legendary annual staff party while growing your career.
The predicted salary is between 30000 - 42000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
The Ballachulish Hotel is in a spectacular spot. A place where our guests come to explore but also kick back and soak up our service, food, drink and spectacular views. Our team also know a thing or two about the area as they’ve scaled mountains, explored lochs and found some much-loved spots to explore.
About the role: You’ll manage our busy Housekeeping Team and first impressions count! So, if you’re friendly, have a welcoming smile and genuinely love the hospitality business, we’d love to hear from you. You’ll be interested in people and able to talk confidently to them. You’ll manage a small team of Housekeepers and if needed be hands on to maintain and improve the exceptional cleanliness of the hotel to exceed our guest’s expectations. You’ll be checking rooms to make sure they’re ready for guests' arrivals, on time, and to our high standards.
Do you have what it takes? Previous housekeeping experience, excellent attention to detail, and the ability to coach and motivate team members are all essential requirements for this job. You’ll have a great attitude and fantastic attention to detail. You’ll take pride in what you do and you’ll have high personal standards of cleanliness and boundless energy levels. Exceptional customer service is at the heart of our business, so you’ll also be friendly and able to give a warm welcome to any guests you meet.
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy free leisure membership for you and a partner, 30% off retail, 50% off food and drinks, and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Grow with Us – We invest in our people. Whether you’re looking to develop new skills or take the next step in your career, we’ll support you every step of the way.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Leadership Development – Get access to our Be A Leader programme and develop the skills to take your career further.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Head Housekeeper employer: Crieff Hydro Family of Hotels
Contact Detail:
Crieff Hydro Family of Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Housekeeper
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media pages and website. This will help you understand their values and show that you're genuinely interested in being part of the family.
✨Tip Number 2
Practice your people skills! Since this role is all about managing a team and welcoming guests, think of examples from your past experiences where you've excelled in customer service or teamwork. Be ready to share these stories!
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you take pride in your appearance and care about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Head Housekeeper
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with people.
Tailor Your Application: Make sure to tailor your application to the Head Housekeeper role. Highlight your previous housekeeping experience and any leadership skills you have. We love seeing how your background aligns with our values!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. A polished application reflects the high standards we uphold at our hotels!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our family!
How to prepare for a job interview at Crieff Hydro Family of Hotels
✨Know the Family Values
Before your interview, take some time to understand the family values that drive the company. They’re all about being creative, curious, thoughtful, positive, and being yourself. Show how you embody these values in your past experiences and how you can bring them to the Head Housekeeper role.
✨Showcase Your Attention to Detail
As a Head Housekeeper, attention to detail is crucial. Prepare examples of how you've maintained high cleanliness standards in previous roles. Maybe share a story about a time you went above and beyond to ensure guest satisfaction – this will highlight your commitment to exceptional service.
✨Be Ready to Talk Team Management
You’ll be managing a small team, so be prepared to discuss your leadership style. Think about how you’ve motivated and coached team members in the past. Bring specific examples of how you’ve handled challenges within a team setting, as this will demonstrate your ability to lead effectively.
✨Engage with the Local Area
Since the hotel is located in a stunning area, showing your knowledge of local attractions can set you apart. Mention any personal experiences you have with the region or how you would encourage guests to explore. This shows your enthusiasm for the role and your commitment to providing a warm welcome.
