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- Tasks: Welcome guests, manage check-ins, and promote exciting activities at Crieff Hydro.
- Company: Join a family-run hotel group with a warm and inclusive culture.
- Benefits: Up to £12.21/hour, live-in accommodation, free meals, and exclusive discounts.
- Why this job: Be part of a supportive team and create memorable experiences for guests.
- Qualifications: Previous customer service experience and a positive attitude are essential.
- Other info: Enjoy career progression opportunities and fun team events throughout the year.
The predicted salary is between 10 - 15 £ per hour.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What we need from you: You'll certainly have previous customer service experience, and be able to show us you can deal with any issues in a caring and helpful manner. You’ll have good systems savvy, and if you’ve worked with Maestro or similar booking system, even better. You’ll work varied shift patterns, with the earliest start time of 8am and latest finish 10pm. This is a full time (40 hours per week), permanent position, with live-in accommodation available.
What you’ll get from us:
- Up to £12.21 per hour.
- Live-in Accommodation – On-site, affordable housing with bills included may be available.
- Free Meals on Shift – Stay fuelled and focused with delicious staff meals while you work.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people!
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Receptionist in Crieff employer: Crieff Hydro Family of Hotels
Contact Detail:
Crieff Hydro Family of Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Crieff
✨Tip Number 1
Get to know the company! Before your interview, spend some time researching Crieff Hydro and its values. This will help you connect with the family vibe they promote and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest check-ins and resolving issues with a positive attitude.
✨Tip Number 3
Show off your systems savvy! If you've used booking systems like Maestro before, mention it during your chat. If not, brush up on similar systems so you can demonstrate your tech skills and adaptability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Crieff Hydro family. Don’t forget to follow our social media for updates and tips!
We think you need these skills to ace Receptionist in Crieff
Some tips for your application 🫡
Show Your Personality: When applying for the receptionist role, let your personality shine through! We want to see your warmth and positivity in your application, as these traits are key to creating that friendly welcome our guests love.
Highlight Relevant Experience: Make sure to showcase any previous customer service experience you have. We’re looking for someone who can handle guest check-ins and resolve issues with care, so give us examples of how you've done this in the past.
Be Systems Savvy: If you’ve worked with booking systems like Maestro, don’t forget to mention it! We appreciate tech-savvy candidates who can adapt quickly, so let us know about your experience with similar systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands, and we can’t wait to hear from you!
How to prepare for a job interview at Crieff Hydro Family of Hotels
✨Show Your Personality
As a receptionist, your warm and friendly nature is key. Make sure to let your personality shine through during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate that you can create a welcoming atmosphere for guests.
✨Know the Company Values
Familiarise yourself with the company's values: Be Creative, Be Curious, Be Thoughtful, Be Positive, and Be You. Prepare examples from your past experiences that showcase how you embody these values. This will show that you’re not just a fit for the role, but also for the company culture.
✨Prepare for Customer Scenarios
Expect questions about handling difficult situations or guest complaints. Think of specific examples where you resolved issues in a caring and helpful manner. This will highlight your customer service experience and problem-solving skills, which are crucial for this role.
✨Research the Hotel and Its Offerings
Take some time to learn about Crieff Hydro and its unique features, such as the activities and dining options available. Being knowledgeable about what the hotel offers will help you upsell effectively and show your enthusiasm for the position.
