At a Glance
- Tasks: Welcome guests, manage reception operations, and ensure a fantastic stay experience.
- Company: Join a family-run hotel group with a warm, inclusive culture.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Other info: Enjoy team events and a legendary annual staff party!
- Why this job: Be part of a supportive team in stunning Scottish locations while making guests feel at home.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 24960 - 29000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do. We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone!
About the role: A friendly welcome at reception sets the tone for a great stay at Crieff Hydro, so you'll have personality and positivity by the bucket load. You’ll deal with guest check ins, resolve any issues, and be able to upsell the resort and all the exciting activities Crieff Hydro has to offer.
What we need from you:
- As Reception Supervisor you will be responsible for supporting the Reception Manager in the running of the Reception department and helping to oversee the department.
- You will have good man management skills, strong customer service skills, and be an excellent problem solver.
- You will help to lead from the front and gain respect from other staff members.
- You will also be well presented, have a bright personality and be passionate about service.
- You will communicate well with all departments and perform as an effective member of the Reception team.
- You’ll have previous customer service experience and be able to deal with any issues in a caring and helpful manner.
- You'll have good systems savvy, and if you've worked with Maestro or similar booking system, even better.
- You’ll work varied shift patterns, with the earliest start time of 7am.
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people!
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
Reception Supervisor in Crieff employer: Crieff Hydro Family of Hotels
At Crieff Hydro, we pride ourselves on being a family-run business that has been welcoming guests for over 150 years in the stunning heart of Scotland. Our inclusive culture fosters a supportive environment where team members are valued and encouraged to grow, with ample opportunities for career progression across our seven unique hotels. With benefits like live-in accommodation, exclusive discounts, and a focus on well-being, we ensure that our employees feel as cherished as our guests.
Contact Details:
Crieff Hydro Family of Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Crieff
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Crieff Hydro Family of Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Crieff Hydro Family of Hotels
Don't be shy about reaching out to Crieff Hydro Family of Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Crieff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Crieff Hydro Family of Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Crieff Hydro Family of Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
