At a Glance
- Tasks: Provide IT support across our family of hotels and troubleshoot tech issues.
- Company: Join a warm, family-run hotel group with a rich history since 1868.
- Benefits: Live-in accommodation, exclusive discounts, and career progression opportunities.
- Other info: Enjoy team events and a fun workplace culture focused on well-being.
- Why this job: Be part of a supportive team and develop your IT skills in a dynamic environment.
- Qualifications: Experience with Active Directory, Microsoft 365, and desktop user support required.
The predicted salary is between 30000 - 42000 £ per year.
Be part of the Family. We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.
We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued. We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.
About the role: We have an exciting opportunity for an IT Support Technician to join our team. The job is mainly based in Crieff but will involve some travel to the other hotels and sites in our family of hotels. As part of our existing IT department, you'll provide desktop support using tools such as our IT helpdesk, remote agent and more. You will be a point of contact for troubleshooting and general IT issues for our family of hotels. In addition, you’ll be involved in bringing in new hardware into the business and IT development projects to move the business forward.
We are looking for a team player that’s flexible with a background in IT and a drive to support our users, hardware and services across the business. You will need to be a good communicator, written and verbally with the ability to prioritise your workload and escalate problems precisely and efficiently. We’re a small team looking after a very busy IT infrastructure and are continually looking how we can improve our services and ensure that we are following new best practices. Join us and you can be sure that no two days will be the same for you and you'll have ample opportunity to use and develop your existing IT skills. While we are open to a discussion around flexible working, please be aware that this is not a remote position.
What we need from you: To be successful in this position, you'll have working experience of the following:
- Active Directory
- Microsoft 365 – Exchange, Teams, SharePoint and more.
- Group Policy
- All Microsoft operating systems for desktops and servers
- Microsoft Office
- Antivirus Cloud
- TCP/IP networking/wired/wireless/DHCP/DNS/Routing
- Desktop user support
- Knowledge of remote working and VPN setup
- Cloud Hosting
- CCTV systems
- Firewalls
- MDM (Mobile Device Management)
- Full UK drivers license - essential
What you’ll get from us:
- Live-in Accommodation – On-site, affordable housing with bills included may be available. Most rooms are single occupancy with an ensuite, though this isn’t guaranteed. Availability and rates (set by HMRC) can be discussed at interview.
- Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
- Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night.
- Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
- Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
- A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well-being are a priority.
- Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
- Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
- Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.
Please note: This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.
IT Support Technician in Crieff employer: Crieff Hydro Family of Hotels
Join the Crieff Hydro Family of Hotels, where we pride ourselves on a warm, inclusive culture that treats every team member like family. Located in the stunning Perthshire countryside, we offer a range of benefits including live-in accommodation, exclusive discounts, and ample opportunities for career progression within our diverse hotel group. With a supportive team environment and a commitment to employee well-being, you'll find a rewarding and dynamic workplace that values creativity, curiosity, and positivity.
Contact Details:
Crieff Hydro Family of Hotels Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Crieff
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality or IT sectors. A personal recommendation can go a long way in landing that IT Support Technician role.
✨Tip Number 2
Get social! Follow Crieff Hydro Family of Hotels on their social media pages. Engage with their posts and show your enthusiasm for the company. It’s a great way to get noticed and stay updated on job openings.
✨Tip Number 3
Prepare for the interview by brushing up on your technical skills and familiarising yourself with common IT issues. Be ready to demonstrate how you can support their unique hotel environment and contribute to their family-like culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Crieff Hydro family.
We think you need these skills to ace IT Support Technician in Crieff
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your creativity and curiosity in your cover letter.
Tailor Your CV:Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with Active Directory, Microsoft 365, and any other relevant skills that match what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate good communication skills, so show us you can get your message across effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Crieff Hydro Family of Hotels
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Microsoft 365, and all the other tech mentioned in the job description. Being able to discuss your experience with these tools confidently will show that you're ready to hit the ground running.
✨Show Your Team Spirit
Since this role is all about being part of a family, be prepared to talk about your teamwork experiences. Share examples of how you've collaborated with others in past roles, especially in IT support, to demonstrate that you can fit into their warm and welcoming culture.
✨Ask Thoughtful Questions
Prepare some questions that reflect your curiosity about the company and the role. Inquire about their IT development projects or how they handle troubleshooting across multiple sites. This shows that you're genuinely interested and engaged.
✨Be Yourself
The company values authenticity, so don’t be afraid to let your personality shine through. Share your passion for IT and how it aligns with their values of being creative, curious, and positive. This will help you connect with the interviewers on a personal level.
