GP Receptionist in Swindon

The purpose of the Receptionist role is to provide a high-quality, professional reception and administrative service to patients, doctors, staff, colleagues, and other healthcare professionals, portraying the Practice in the highest possible professional manner.

Main duties of the job:

• Receptionists are responsible for ensuring patients can access the healthcare services they need efficiently and courteously.
• They play a key role in supporting the day-to-day running of the practice and in ensuring the smooth flow of communication between patients and staff.
• Flexibility is essential for this role, and you will be required to provide additional cover during staff holidays or sickness.

Job responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use your own judgment and communication skills.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required.
• Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to the rota doctor where necessary.
• Enter patient information on to the computer as required.
• Open and distribute incoming mail.
• Photocopy and shred documentation.
• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Assist with the induction of new reception staff.
• Support reception team members in managing busy periods and resolving patient queries effectively.
• Process new patient registrations and action patient deductions.
• Any other delegated duties considered appropriate to the post.

Person Specification:

• Previous experience working in a GP practice or healthcare reception environment (essential).
• Ability to remain calm under pressure and manage competing demands.
• Proficient in IT systems relevant to GP practices.
• Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients.
• Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment.
• Demonstrated ability to work collaboratively within a team.
• A flexible and proactive attitude toward change and service improvement.
• A genuine passion for patient care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.