At a Glance
- Tasks: Provide a warm and professional reception service to patients and support the practice's daily operations.
- Company: Join a caring GP practice in a friendly rural town.
- Benefits: Enjoy free nearby parking and a supportive work environment.
- Other info: Flexible hours with opportunities for personal growth in a dynamic team.
- Why this job: Make a real difference in patient care while developing your communication skills.
- Qualifications: Experience in healthcare reception, excellent communication, and a passion for patient care.
The predicted salary is between 22000 - 26000 £ per year.
The purpose of the Receptionist role is to provide a high-quality, professional reception and administrative service to patients, doctors, staff, colleagues, and other healthcare professionals, portraying the Practice in the highest possible professional manner.
Main duties of the job:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Use your own judgment and communication skills.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required.
- Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to the rota doctor where necessary.
- Enter patient information on to the computer as required.
- Open and distribute incoming mail.
- Photocopy and shred documentation.
- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.
- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
- Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
- Assist with the induction of new reception staff.
- Support reception team members in managing busy periods and resolving patient queries effectively.
- Process new patient registrations and action patient deductions.
- Any other delegated duties considered appropriate to the post.
Person Specification:
- Previous experience working in a GP practice or healthcare reception environment (essential).
- Ability to remain calm under pressure and manage competing demands.
- Proficient in IT systems relevant to GP practices.
- Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients.
- Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment.
- Demonstrated ability to work collaboratively within a team.
- A flexible and proactive attitude toward change and service improvement.
- A genuine passion for patient care.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
GP Practice Receptionist – Calm, Caring Front Desk in Swindon employer: Cricklade Surgery
Join our dedicated team as a GP Practice Receptionist in a tranquil rural setting, where you will play a vital role in delivering exceptional patient care and support. We pride ourselves on fostering a calm and caring work environment, offering flexible hours, opportunities for professional development, and the chance to make a meaningful impact in the community. With free nearby parking and a collaborative team culture, this position is perfect for those looking to grow within the healthcare sector while ensuring patients receive the best possible service.
StudySmarter Expert Advice🤫
We think this is how you could land GP Practice Receptionist – Calm, Caring Front Desk in Swindon
✨Tip Number 1
Get to know the practice! Research the GP practice you're applying to and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle queries with ease.
✨Tip Number 3
Be flexible and ready to adapt! The role requires you to manage busy periods and unexpected situations. Show your potential employer that you're up for the challenge by sharing examples of how you've successfully handled pressure in the past.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, ensuring it reaches the right people. Plus, it shows you're proactive and tech-savvy, which is a great trait for a receptionist!
We think you need these skills to ace GP Practice Receptionist – Calm, Caring Front Desk in Swindon
Some tips for your application 🫡
Show Your Caring Side:In your application, let us see your calm and caring nature shine through. Share examples of how you've helped patients or customers in the past, as this role is all about providing a supportive environment.
Highlight Relevant Experience:Make sure to mention any previous experience in a GP practice or healthcare setting. We want to know how your background has prepared you for this role, so don’t hold back on those details!
Be Organised and Clear:When writing your application, keep it tidy and well-structured. Use clear language and bullet points where necessary to make it easy for us to see your skills and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Cricklade Surgery
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a GP Practice Receptionist. Familiarise yourself with the key duties mentioned in the job description, like managing appointments and handling patient queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a receptionist, you'll need to interact with patients and staff regularly. During the interview, highlight your excellent communication and interpersonal skills. Share examples of how you've effectively managed difficult situations or communicated complex information clearly in previous roles.
✨Demonstrate Your Calmness Under Pressure
The ability to stay calm and organised in a fast-paced environment is crucial for this role. Prepare to discuss scenarios where you've successfully handled competing demands or stressful situations. This will reassure the interviewers that you can maintain composure when things get busy.
✨Emphasise Your Team Spirit
Collaboration is key in a healthcare setting. Be ready to talk about your experience working as part of a team and how you support your colleagues. Mention any instances where you've helped others during busy periods or contributed to improving team dynamics.
