At a Glance
- Tasks: Lead the front office teams to create exceptional guest experiences.
- Company: Join Cricket St Thomas, a stunning Grade II listed hotel.
- Benefits: Competitive salary, beautiful surroundings, and career growth opportunities.
- Other info: Work in a vibrant environment surrounded by 160 acres of parkland.
- Why this job: Be a key player in delivering unforgettable stays for guests.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 35000 £ per year.
Join our team at Cricket St Thomas, part of the Warner Hotels Group.
This 239-bedroom Grade II listed hotel with a theatre, spa, and restaurant is surrounded by 160 acres of parkland in the West Country.
We have a fantastic opportunity for a Front Office Manager.
The Front Office Manager leads the Reception, Holiday Sales and Night teams to deliver exceptional experiences from arrival to departure.
This role combines operational excellence with strong leadership, ensuring every interaction is welcoming, efficient and reflects the highest standards of service while adapting quickly to changing guest and business needs.
Through innovation and a proactive approach, the Front Office Manager continually looks for ways to improve the guest journey, raise standards and drive commercial performance.
Working collaboratively across the hotel, this role creates a positive, high-performing culture where teams are supported, empowered and motivated to achieve success together.
Responsibilities
- Deliver outstanding guest experiences by ensuring reception, holiday sales, and night teams provide warm, attentive, and accurate service at every touchpoint.
- Stay poised and ready to respond to unexpected challenges, adapting quickly to maintain smooth operations and guest satisfaction.
- Drive holiday sales performance by coaching the team to confide...
Front Office Manager in Somerset employer: Cricket St Thomas
At Cricket St Thomas, part of the Warner Hotels Group, we pride ourselves on fostering a vibrant and supportive work culture that values employee growth and development. As a Duty Manager, you will enjoy a unique opportunity to lead in a stunning Grade II listed hotel set in beautiful parkland, with access to excellent training programmes and career advancement opportunities within the hospitality sector. Join us for a rewarding experience where your contributions are recognised, and you can truly make a difference in our guests' experiences.
