At a Glance
- Tasks: Be the friendly face of our practice, handling patient queries and admin tasks.
- Company: Join Cricket Green Medical Practice, a supportive and forward-thinking GP surgery.
- Benefits: Earn £14.98 per hour, enjoy 4 weeks annual leave, and join the NHS pension scheme.
- Other info: Temporary role with potential for permanent position; dynamic team environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Customer service skills and a willingness to learn are essential.
The predicted salary is between 14.98 - 14.98 £ per hour.
16.5 hours per week – temporary
The offer:
- A rate of pay of £14.98 per hour (£12,850 pa)
- 16.5 hours per week worked as follows:
- Tuesday - 14:00 to 20:00
- Wednesday - 15:30 to 18:30
- Thursday - 15:30 to 18:30
- Friday - 08:00-12:30
- 4 weeks annual leave, plus the bank holidays (pro-rated for part-time working)
- A six-month probationary period
- Enhanced sick pay after probation
- Eligibility to join the NHS pension scheme
About Cricket Green Medical Practice and this opportunity:
We have an exciting opportunity for a Receptionist to join our highly supportive and skilled team, on a part-time basis. This is a temporary role to start from 1st September 2026 and end on 28th February 2027, with the possibility to become a permanent role. We are very open to applications from candidates of all backgrounds, who can offer strong customer service skills. This role is based on-site, and remote working is not available. Cricket Green Medical Practice is a forward-thinking, well established GP surgery in Mitcham, South-West London. We provide care for a patient population of close to 12,000, working alongside a multi-skilled team of 40 clinical and administrative staff, supported by four GP partners.
About the role:
You can expect a very busy but varied day, with a structured rotation of tasks that covers patient-facing reception duties as well as back-office admin tasks. Key aspects of the role include, but are not limited to:
- Being the first point of contact with patients in the GP practice on the front desk
- Answering phone calls from patients, pharmacies and care homes and signposting patients to the best service
- Inputting patient requests into our triage platform
- Booking and cancelling patient appointments with the nurses, GPs or other clinicians
- Processing prescription requests
- Sending/book patient referrals
- Scanning and filing incoming letters from hospitals and other services, adding information (medical codes) onto the clinical record and actioning requests from the hospital if required
- Responding to enquiries from patients and other healthcare services
About you:
You will ideally have experience working in a similar environment, such as GP, NHS, dental or veterinary practice, or in a similar customer-facing position. You will have excellent customer service skills and the patience to deal with a wide mix of patients and enquiries. Your proven organisation skills and ability to prioritise, and willingness to muck in to serve our patients and help your colleagues, will serve you well in this fast-paced role. We are looking for someone who is willing to learn and ask questions, in order to provide accurate and helpful information to our patients at all times. You will have a good, solid knowledge of Word and Outlook, and the ability to pick up new systems quickly (with training). This appointment is subject to a Disclosure and Barring Scheme (DBS) check, satisfactory references and the right to work in the UK.
Medical Practice Receptionist (Mitcham) employer: Cricket Green Medical Practice
Cricket Green Medical Practice is an excellent employer, offering a supportive work environment where you can thrive as a Medical Practice Receptionist. With a commitment to employee well-being, we provide generous benefits such as enhanced sick pay, eligibility for the NHS pension scheme, and a structured work schedule that promotes work-life balance. Join our dedicated team in Mitcham, where your contributions are valued, and opportunities for professional growth are abundant in a dynamic healthcare setting.
Contact Details:
Cricket Green Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Practice Receptionist (Mitcham)
✨Get In Touch with Local Health Services
Start by reaching out to local hospitals, clinics, and care homes directly. They often have temporary nursing roles that may not be advertised online. Don’t hesitate to pop by for a quick chat or to ask about current openings!
✨Join Nursing Community Groups
Look for local nursing community groups or online forums where temp roles are frequently shared. Whether it’s Facebook groups or platforms like Nursing Times, these can be great places to connect with fellow nurses and discover temp roles through word of mouth.
✨Reach Out to Recruitment Agencies
Get in touch with recruitment agencies specialising in nursing. They often have a list of temporary positions that need filling quickly, and many health services prefer to hire through agencies for short-term roles. Make sure your availability is clear!
✨Showcase Your Flexibility
In the nursing field, flexibility is key, especially for temporary roles. Highlight your willingness to work different shifts and locations when applying through our website. This will make you more attractive to employers looking for quick cover!
We think you need these skills to ace Medical Practice Receptionist (Mitcham)
Some tips for your application 🫡
Highlight Your Skills in Patient Care:When applying for a temporary nursing role, make sure to spotlight your specific skills in patient care. This includes any training or certifications you've received, such as Basic Life Support (BLS) or specific nursing specialisations. We want to see how you've applied these skills in real-world situations, so share relevant experiences in your CV.
Reflect Your Adaptability:Temporary roles often require you to hit the ground running, so it’s essential to convey your adaptability. In your cover letter, mention examples of how you’ve quickly adjusted to new environments or challenges in patient care settings. This shows that you're ready to step in and provide support from day one!
Emphasise Availability and Flexibility:For temporary positions, your availability is key! Make sure to state your flexible working hours in your CV and cover letter so Cricket Green Medical Practice knows when you're ready to jump in. This helps them see that you’re committed and prepared to meet their immediate needs.
Personalise Your Application for Cricket Green Medical Practice:Finally, take the time to tailor your application for Cricket Green Medical Practice specifically. Research their values and any recent initiatives they may have. Mention these in your cover letter to show that you’ve done your homework and are genuinely interested in working with them in patient care.
How to prepare for a job interview at Cricket Green Medical Practice
✨Show Your Passion for Patient Care
As a temporary nursing role, it’s crucial to demonstrate your genuine passion for patient care. Talk to the interviewer about experiences where you went above and beyond for patients and how you handle emotional situations – this shows your soft skills are as strong as your technical knowledge.
✨Be Ready for Clinical Scenarios
Expect to face some clinical scenario questions during your interview. You might be asked how you would handle specific patient situations or emergencies. Brush up on your clinical skills and think through a few scenarios so you can talk through your thought process confidently.
✨Highlight Your Adaptability
Temporary roles often mean you're filling in where needed, so emphasise your adaptability during the interview. Share examples of times you’ve quickly adjusted to new teams or practices, which shows you can hit the ground running at Cricket Green Medical Practice.
✨Emphasise Teamwork and Communication
In nursing, being a great team player is essential. Don't just talk about your individual achievements; share instances where you effectively collaborated with other healthcare professionals. This will show how you’ll fit into the team at Cricket Green Medical Practice and contribute positively to patient care.
