At a Glance
- Tasks: Manage patient referrals and provide excellent administrative support in a busy medical practice.
- Company: Join Cricket Green Medical Practice, a well-established GP surgery in South West London.
- Benefits: Competitive pay, NHS pension scheme, and 4 weeks holiday plus bank holidays.
- Other info: Dynamic team atmosphere with opportunities for training and professional growth.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: Strong admin skills and customer service experience; familiarity with Word and Excel is essential.
The predicted salary is between 29203 - 29203 £ per year.
Full time Permanent 37.5 hours per week – permanent
The offer:
- The position is based at the Practice. There is no hybrid or working from home available in this role.
- The position is offered on a permanent basis. A probationary period will apply.
- 37.5 hours per week, worked Monday to Friday – start times to be confirmed.
- The rate of pay is £14.98 per hour (equivalent to £29,203 per annum).
- The holiday allowance of 4 weeks per full leave year will be pro‑rated to your joining date and working hours. The 8 bank holidays are in addition, also on a pro‑rated basis.
- Eligibility to join NHS Pension scheme.
About us and this opportunity:
Cricket Green Medical Practice is a forward‑thinking, well established GP surgery in South West London. We provide care for a patient population of close to 12,000, working alongside a multi‑skilled team of 40 clinical and administrative staff, supported by four GP partners. We are looking to appoint an administrator to join our busy medical surgery in Mitcham, to work alongside a great team of GPs, administrators and receptionists on a full‑time, permanent basis. In this role, you will be working with our highly supportive and skilled team, in a very busy surgery, working on referrals admin tasks. Experience of working in a similar environment, such as a GP, NHS, dental or veterinary practice, or in a similarly fast‑paced customer‑facing environment, will be an advantage. We are open to applications from candidates of all backgrounds, who can offer excellent patient service skills.
About the role:
You can expect a very busy day, working mainly on administrative duties associated with patient referrals. Other duties in the admin team and occasional reception desk cover may be required from time to time; this will include tasks such as making appointments; welcoming patients; answering telephones promptly and dealing with queries; and keeping the reception area clean and tidy at all times.
About you:
You will have excellent administrative skills, acquired in a customer service environment. You will show patience and resilience when dealing with patients, some of whom may be feeling upset or distressed because of their personal circumstances. A professional manner and compassion will help. To thrive in this role, you will need excellent organisation skills and the ability to prioritise. Everyone is expected to muck in to deliver an excellent service to our patients. The administrator role is very busy, and you will proactively ask questions so that all patient queries are answered accurately and without delay. We will train you and we don’t mind questions because we want you to learn and develop in the role. You will work with Word and Excel every day and must already use both at an intermediate or advanced level. In addition, you will work from several other systems necessary for the efficient running of a GP practice. You will receive training on all internal systems if you are not familiar with them already. This appointment is subject to a Disclosure and Barring Scheme (DBS) check, receipt of two satisfactory references and verifying your right to work in the UK.
Medical Practice Administrator (Mitcham) employer: Cricket Green Medical Practice
Cricket Green Medical Practice is an excellent employer, offering a supportive and collaborative work environment in the heart of Mitcham. With a commitment to employee growth, we provide comprehensive training and development opportunities, ensuring that our team members thrive in their roles while delivering exceptional patient care. Enjoy a competitive salary, generous holiday allowance, and the chance to be part of a dedicated team making a real difference in the community.
Contact Details:
Cricket Green Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Practice Administrator (Mitcham)
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Cricket Green Medical Practice.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Cricket Green Medical Practice.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Cricket Green Medical Practice, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Medical Practice Administrator (Mitcham)
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Cricket Green Medical Practice.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Cricket Green Medical Practice.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Cricket Green Medical Practice. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Cricket Green Medical Practice. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Cricket Green Medical Practice
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Cricket Green Medical Practice’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
