Quadrant Manager - Service Delivery

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions.

We are looking for an experienced and collaborative Quadrant Manager to join the Service Delivery team at the Crick, supporting cold storage facilities (Cryostore and Freezer Farm) and laboratories located in the lower ground floors. In this role, you will play a vital role in enabling ground-breaking scientific discoveries by ensuring the smooth operation of our laboratory facilities and research support services.

As a key partner to our scientists, you will act as the bridge between research and operational teams, helping to deliver a safe, efficient and high-performing research environment. You will oversee laboratory operations across your designated areas, including our critical cold storage facilities (Cryostore and Freezer farm), ensuring that researchers have access to the space, equipment, resources and support they need to succeed.

Working closely with colleagues across the institute, you will drive continuous improvements, champion best practice, support health and safety compliance, and contribute to the development of innovative processes that enhance the researcher experience. This is an exciting opportunity for a proactive problem-solver who enjoys building relationships, managing complex operational activities and making a tangible impact on scientific research.

What you will be doing:

• Oversee laboratory operations in areas of responsibility
• Act as a central point of contact, providing assistance and advice to ensure that all activities within the laboratories comply with Crick policies
• Support the Cryostore and Freezer Park activities, ensure good practice and safe working in the areas
• Chair the Cold Storage Operations meeting
• Have oversight of the temperature monitoring system including escalation processes to mitigate impact to research-critical samples

Drive process improvement:

• Work with the Human Biology facility and Cell Science STP to manage policies, practices and databases related to biological samples.
• Collaborate with other Quadrant Managers to streamline processes and share best practices, ensuring consistent and resilient operational support across all science floors.

Promote health and safety:

• Assist the Health and Safety team and Group Leaders in making sure work is carried out safely and in compliance with relevant policies and regulations
• Use the Control of Works process to manage engineer access
• Deliver inductions and training on operating procedures (PPE, waste disposal, local rules)

Manage communal equipment and consumables:

• Oversee the upkeep, servicing and repair of communal equipment, and manage redistribution or removal of surplus/obsolete equipment
• Support the Asset Management team with service contracts and warranties

About you:

The post holder should embody and demonstrate our core Crick values: bold, open and collegial.

Essential:

• Educated to degree level, or equivalent in a science discipline or extensive laboratory management experience with administrative responsibilities
• Experience of management of cryogenic sample collections and storage facilities
• A collaborative approach and ability to build professional working relationships with stakeholders at all organisational levels
• Broad understanding of scientific procedures and specialist equipment within a research environment
• Experience of laboratory safety, including biological, chemical, and radiological aspects, or in working alongside H&S experts

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances.

We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply.

What will you receive?

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well-being: 24/7 GP consultation services, occupational health services and mental health support programs, eye care vouchers and discounted healthcare plans.
• Work-Life Balance: Back-up care for dependents, childcare support allowance, annual leave purchase options, Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts, subsidised on-site restaurant and social spaces for team interaction.