Hybrid Business Analyst - Process & IT Solutions

Details of the role:

This is a full-time, permanent position on Crick terms and conditions of employment. We offer a flexible working model, a hybrid of office (based in St Pancras, London) and home working. The role is expected to work from the office 3 times a week, or more, as required.

About us

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture. We’ve removed traditional boundaries of departments, divisions and disciplines and instead have an open approach that supports every researcher. This gives us the freedom to take risks and carry out high-quality, pioneering research. Creating a space for discovery without boundaries helps us to turn our science into benefits for human health and the economy.

About the role

We are looking for enthusiastic Business Analyst to join us on the Service Design, Business Analysis and Projects team here at the Francis Crick Institute. Sitting within ITO, this team sits at the centre of people, process and technology ensuring solutions deliver real organisational value. As a Business Analyst, you’ll act as the bridge between users and technology, translating needs into practical, effective solutions. Working with stakeholders across scientific and operational areas, you’ll shape end to end user journeys and help improve how the organisation works.

You’ll bring an analytical and curious mindset, using data to understand problems, asking the right questions and challenging assumptions to uncover true needs. With a focus on continuous improvement, you’ll identify opportunities to optimise processes and influence stakeholders towards the best solutions, including alternative tools or approaches where appropriate. This role requires a strong communicator who can bring people together, navigate ambiguity and balance multiple priorities. You’ll combine critical thinking with creative and logical problem solving, working independently or collaboratively as needed. Whether your experience comes from IT or another area of a business, what matters most is your ability to analyse, influence and connect ideas. An interest in technology is key, and you’ll be supported to develop your skills through structured training, including the BCS Business Analysis International Diploma. This is a great opportunity to grow your career in a collaborative, purpose led environment at the intersection of science and technology.

What you will be doing

• Build relationships with key stakeholders across Science and Operations to gain a deep understanding of Crick user journeys
• Participate in and run analysis workshops with stakeholders to identify scope, quantify problems, elicit requirements, map and re-design business processes
• Identify and gather information to critically evaluate IT and business systems and their impact in delivering organisational need
• Use your knowledge of internal and external business practice to recommend solutions for improving systems, processes or ways of working
• Learn and understand the ITO estate of science and operations technology platforms, so that the right technology is implemented to meet the stakeholders’ need
• Create meaningful, visual service design and business analysis documentation
• Contribute to design, build and deployment of technical solutions

About you

• Demonstrate relevant work experience, ideally in research, academic, science or technology industries
• Close working knowledge of IT systems that support a business function
• Close working knowledge of an organisation's business processes
• Ability to articulate and visualise complex problems and technical concepts to non-technical stakeholders
• Demonstrate critical analysis of business systems and processes
• Experience of capturing user requirements, managing and prioritising requirements catalogue or product backlog
• Experience of mapping current and future business processes, system and data flows
• Experience of identifying improvements to process, practice or systems to resolve complex issues
• Build and maintain good working relationships with stakeholders across multiple business functions
• Experience of working with other technical teams within IT as part of the project or software development lifecycle

About Working at the Crick

Our values: Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture. We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently. We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial. We show respect for one another, work cooperatively and support the wider community. At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we'll make reasonable adjustments if you need them - just let us know when you apply. If you need assistance with applying (i.e., would like to apply by phone or post) please email: karen.au@crick.ac.uk

What will you receive?

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well-being: 24/7 GP consultation services. Occupational health services and mental health support programs. Eye care vouchers and discounted healthcare plans.
• Work-Life Balance: Back-up care for dependents. Childcare support allowance. Annual leave purchase options. Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts. Subsidised on-site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.