Facilities Management Operations Analyst (CAFM & Ops)

Salary for this Role: From £43,000, with benefits, subject to skills and experience.

Reports to: Mark Angus

Closing Date: 15/Feb/2026 23.59 GMT

Details of the role:

This is a full time permanent hybrid (4 days a week onsite) role on Crick terms and conditions of employment.

The Francis Crick Institute is Europe’s largest biomedical research institute under one roof. Our world-class scientists and staff collaborate on vital research to help prevent, diagnose and treat illnesses such as cancer, heart disease, infectious diseases and neurodegenerative conditions. The Crick is a place for collaboration, innovation and exploration across many disciplines. A space where the brightest minds can pursue big and bold ideas and discover answers to crucial scientific questions. We support them in a dynamic environment which fosters excellence with state-of-the-art infrastructure, cutting-edge facilities, and a creative and curious culture.

About the role

We are seeking an experienced and methodical Facilities Management Operations Analyst (CAFM & Ops) known internally as CAFM and Ops Performance Analyst, to join us here at the Francis Crick Institute. This role will be a key part of the facilities team whose objective is to ensure that scientific research does not get disrupted due to building operational matters. You will play a key role overseeing asset management and maintenance scheduling through our CAFM system (Planon), keeping operations efficient and uninterrupted. You’ll use the CAFM system to monitor performance, produce KPI dashboards, and drive process improvements and system upgrades. This is a pivotal role where your work will safeguard and strengthen the environment that enables ground breaking discoveries.

What you will be doing

• Be an operational owner and system administrator for the Crick’s CAFM system (Planon).
• Provide Management information to Department Heads and Service Leads, extract and manipulate data from the building systems, develop and build reports in line with user bespoke requirements using available IT tools.
• Develop and measure KPIs across building services functions, create dashboards to enable clear communication and monitoring of performance trends, ensuring relevant statutory and regulatory compliance is captured.
• Maintain the Planon system to ensure the Crick CAFM system remains at optimal performance and is fully supported.
• Identify, develop and manage continual improvements (including system version upgrades) to the CAFM system.
• Support site audits of building and science equipment to ensure all recorded asset data is current and accurate.

About you

• Experience of interrogating and reporting with CAFM systems and other Facilities related software packages.
• Experience in Power BI development, including data modelling, DAX, and creating and maintaining live dashboards with automated refresh using DirectQuery or live connections.
• Experience of developing, building and presenting management reports and supporting dashboards.
• Operational experience in managing / reporting on maintenance performance KPI’s/SLAs.
• Experience of working with Hard and Soft Facilities operational environments.
• Experience of using the Planon CAFM platform (Desirable).

About Working at the Crick

Our values: Everyone who works at the Crick has a valuable role to play in advancing the Crick’s mission and shaping our culture! We are bold. We make space for creative, dynamic and imaginative ideas and approaches. We’re not afraid to do things differently. We are open. We’re highly collaborative and interactive, and make sure our activities are visible to the outside world. We are collegial. We show respect for one another, work cooperatively and support the wider community.

At the Francis Crick Institute, we believe that diversity and inclusion are essential to driving innovation and scientific discovery. We are committed to creating a workplace where everyone feels valued, respected, and empowered to succeed, regardless of their background, identity, or personal circumstances. We actively encourage applications from individuals of all genders, ethnicities, abilities, and experiences. We are a Disability Confident: Committed employer and want to ensure that everyone can apply and be part of our recruitment processes and so we will make reasonable adjustments if you need them - just let us know when you apply.

If you need assistance with applying (i.e., would like to apply by phone or post) please email: karen.au@crick.ac.uk

At the Francis Crick Institute, we value our team members and are proud to offer an extensive range of benefits to support their well-being and development:

• Generous Leave: 28 days of annual leave, plus three additional days over Christmas and bank holidays.
• Pension Scheme: Defined contribution pension with employer contributions of up to 16%.
• Health & Well-being: 24/7 GP consultation services, occupational health services and mental health support programs, eye care vouchers and discounted healthcare plans.
• Work-Life Balance: Back-up care for dependents, childcare support allowance, annual leave purchase options, Crick Networks offering diverse groups’ support, community and inclusive social events.
• Perks: Discounted gym memberships, bike-to-work scheme, and shopping discounts, subsidised on-site restaurant and social spaces for team interaction.

Please note you must meet the essential criteria listed within the Role Profile, to have your application reviewed. We reserve the right to withdraw this advert at any given time due to the number of applications received.