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- Tasks: Deliver outstanding service and create memorable experiences for guests at Lord's Cricket Ground.
- Company: Join the award-winning food and beverage team at the iconic Marylebone Cricket Club.
- Benefits: London Living Wage, flexible hours, full training, and free meals on major match days.
- Why this job: Be part of a vibrant atmosphere and enjoy progression opportunities in a fun team culture.
- Qualifications: Strong leadership, exceptional customer service skills, and a willingness to learn.
- Other info: No experience needed; casual work with excellent flexibility and social possibilities.
The predicted salary is between 1200 - 1600 £ per month.
Would you like the opportunity to work at Lord's, the Home of Cricket and one of the most iconic sporting venues in the world? Join the award-winning food and beverage team at Marylebone Cricket Club, operating across unique and different spaces, leading front of house, back of house and bar teams fearlessly into service and creating memorable moments for guests across Lord's Cricket Ground. Lord’s is a vibrant sports and events venue where excellence is expected both on and off the field. We pride ourselves on delivering exceptional service and world-class food and drink to our guests.
KEY TASKS AND ACCOUNTABILITIES:
- Delivering outstanding service to guests, creating welcoming and memorable experiences.
- Working as part of a friendly and supportive team to ensure smooth service across bar, front-of-house, and dining areas.
- Learning about our food, drink, and menus to confidently guide and assist guests.
- Maintaining high standards in presentation, setup, and breakdown of your area.
- Assisting with stock, payments, and keeping your workspace organized and efficient.
- Following all Health and Safety procedures to keep yourself and others safe.
Our Values:
- SMART: We use our knowledge and expertise to ensure that everything we do looks, sounds and feels high quality.
- ATTENTIVE: We are open and welcoming to all, always paying close attention to people’s needs.
- ORIGINAL: We are proud of our history and constantly seek to evolve and innovate.
- TOGETHER: Like players, we help each other to achieve our collective goals and be our personal best.
Additional Information:
- Zero-hours Casual Worker Agreement offering flexibility.
- London Living Wage (plus holiday pay).
- No experience needed (Full & paid training provided).
- Progression & Promotion opportunities.
- Casual work with excellent flexibility.
- Involvement in the event and being part of the cricket atmosphere!
- Fun team culture and social possibilities.
- Free meal on Major Match days.
Essential Skills:
- Strong Leadership skills with a can-do attitude.
- Exceptional customer service skills.
- Willingness to learn new skills.
- Good communication skills and someone who is happy to speak to customers to offer recommendations and information.
- Ability to work well under pressure in a fast-paced environment and thrive on a challenge.
- Good food and beverage knowledge.
- Take pride in contributing to the enjoyment of our guests.
- A high standard of personal presentation and hygiene.
- Hard working and proactive in solving issues and queries that may arise.
MCC: Pub Supervisor employer: Cricexec
Contact Detail:
Cricexec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MCC: Pub Supervisor
✨Tip Number 1
Get to know the venue! Familiarise yourself with Lord's Cricket Ground and its unique spaces. This will not only help you feel more confident during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current or former staff on social media or at events. They can provide insider tips and might even put in a good word for you when you apply through our website.
✨Tip Number 3
Show off your customer service skills! During any interactions, whether it's an interview or a casual chat, demonstrate your ability to engage with people and create memorable experiences. That's what we value at MCC!
✨Tip Number 4
Be proactive! If you have questions about the role or the application process, don’t hesitate to reach out. We’re here to help you succeed, so make sure you utilise all available resources before applying.
We think you need these skills to ace MCC: Pub Supervisor
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for delivering outstanding service shine through. We want to see how you can create memorable experiences for our guests at Lord's, so share any relevant experiences or stories that highlight your customer service skills.
Be Authentic and Original: We value originality, so don’t be afraid to let your personality come through in your application. Use a friendly tone and express why you’re excited about the opportunity to work with us at MCC. Remember, we’re looking for team players who are proud of their history and eager to innovate!
Highlight Your Team Spirit: Since we work together to achieve our goals, it’s important to showcase your teamwork skills. Mention any past experiences where you’ve collaborated with others, whether in a work setting or during events. This will help us see how you can contribute to our friendly and supportive team culture.
Keep It Neat and Professional: Make sure your application is well-organised and free from errors. A high standard of presentation reflects your attention to detail, which is crucial in our fast-paced environment. Don’t forget to apply through our website for the best chance of joining our award-winning team!
How to prepare for a job interview at Cricexec
✨Know Your Venue
Before the interview, do some research on Lord's Cricket Ground and its history. Familiarise yourself with the food and beverage offerings, as well as any upcoming events. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about how you handled difficult situations or went above and beyond for a guest. This is crucial for a role that focuses on creating memorable experiences.
✨Demonstrate Leadership Qualities
As a Pub Supervisor, you'll need strong leadership skills. Be ready to discuss times when you've led a team or taken initiative. Highlight your ability to motivate others and maintain a positive atmosphere, especially in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you determine if the position is the right fit for you.