Surrey Cricket Club: Matchday Steward Area Manager in London

Hours of work: Casual – Part Time. Hours vary depending on match schedules. Weekend and bank holiday availability required.

The Position

We are currently seeking forward-thinking individuals who ideally hold their Level 3 Certificate in Spectator Safety Supervision or possess a highly transferable skillset to become part of our matchday team as Area Managers. The position is open to the right people who want to make a difference and are willing to commit to 90% of matchday fixtures. You will be managing a team of supervisors, customer safety stewards, and SIAs. Your top priority will be the organisation and management of your team and the smooth running of the operation in your assigned area. Excellent management skills and the ability to work efficiently in a team are essential for success in this position. You must be able to show leadership qualities, integrity, and professionalism at all times.

What You'll Do

• Assume a proactive approach to monitoring your staff and assigned area.
• Respond to minor incidents and communicate with event control to ensure smooth resolution.
• Ensure pre-event briefings are carried out in relation to health and safety procedures, evacuation points, and other key event information.
• Report any suspicious activity, incidents, or potential hazards to the chief steward or event control and undertake any immediate action required.
• Provide information and assistance to spectators and staff arriving at the Kia Oval.
• Be prepared to assist with the evacuation of the venue and direct spectators to the relevant holding areas as directed by the chief steward or event control.
• Resolve spectator/crowd disruptions as required.
• Complete post-matchday reports to provide feedback and operational insights.
• Oversee staff management via the Ubeya system.

Requirements

• Candidates must be aged 18 or over with a full right to work in the UK.
• Physically fit and mobile.
• Great communication skills – both written and verbal.
• Excellent customer service skills.
• Ability to multitask and prioritise effectively.
• Accountability and ownership.
• Excellent leadership and time‐keeping skills.
• Well presented at all times.
• Previous management experience is essential.
• Can commit to 90% of season fixtures.

Desirable skills

• Having or working toward a Level 3 Certificate in Spectator Safety Supervision is essential.

Key information

Surrey County Cricket Club's cricket season runs from April to September.

Benefits

£19.80 per hour excluding holiday pay. Complimentary meal and drink provided each matchday shift.

To Apply

Please submit your CV along with a cover letter outlining why you are suitable for this role. Please include a specific example in your cover letter that demonstrates your ability to lead a team effectively during a live event or manage staff performance in a fast-paced environment.

Surrey County Cricket Club will ensure that all existing and potential employees receive equal consideration and is committed to the elimination of unlawful or unfair discrimination on the grounds of any of the protected characteristics. We are actively encouraging applications from a diverse range of applicants to ensure we are attracting and hiring candidates who may be underrepresented in the organisation. We particularly encourage applications from Women and Black, Asian and Minority Ethnic (BAME) backgrounds in line with our strategic vision and business priorities.

Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. As such, all posts are subject to a process of vetting, including the disclosure of criminal records if required and the seeking of references. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our organisation.