At a Glance
- Tasks: Deliver exceptional customer service to Members and supporters at The Kia Oval.
- Company: Join Surrey County Cricket Club, a diverse and inclusive sports organisation.
- Benefits: Competitive salary, annual leave, and tickets for matches and events.
- Other info: Flexible working hours during the cricket season with opportunities for professional development.
- Why this job: Gain valuable experience in the sports industry while being part of a vibrant team.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 26000 - 36000 € per year.
Surrey County Cricket Club is committed to making cricket a game for everyone. We believe in fair play, teamwork, and meritocracy, and recognise that more work is needed to make the sport fully accessible and inclusive. We are dedicated to building a diverse future for cricket and welcome individuals who want to be part of that journey.
We are looking for two people to join our Ticketing, Membership and Supporter Services Team on a fixed-term contract during our 2026 cricket season (March – December 11th, 2026). Providing outstanding customer service to Members and supporters at The Kia Oval is central to everything we do. As a Supporter Services Executive, you will be at the heart of the customer experience, supporting over 20,000 Members and helping manage the sale of hundreds of thousands of tickets each year. Working as part of a twelve-person team, you will handle enquiries, problem-solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club.
Key Responsibilities
- Deliver a warm, professional, and personalised service to all Members and supporters
- Respond to customer enquiries via email, telephone, and face-to-face on match days
- Work closely with internal departments to resolve queries efficiently
- Sell tickets, Memberships, and additional products such as restaurant bookings, events and tours
- Provide ticket office and reception services on match days and support match-day staff
- Collect and report customer feedback to support service improvements
- Support Member engagement events, including forums, focus groups, and Members' dinners
Working Hours
Standard hours: Monday to Friday, 9:00am–5:00pm. During the cricket season (April–September), you will be required to work match days, which may include evenings, weekends, and public holidays, for which you will receive Time Off in Lieu.
Why Join Us?
- Be part of a vibrant, diverse, and sociable team
- Gain valuable experience in the sports and entertainment industry
- Enjoy a positive workplace culture with regular social events
- Benefit from ongoing training and professional development opportunities
About You
We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced environment.
Essential / Desirable Skills and Experience
- Customer Service Experience
- Experience handling payments
- Excellent written and verbal communication skills
- Calm and professional under pressure
- Strong attention to detail
- High levels of empathy and customer focus
- Ambitious and motivated to develop professionally
- Confident using MS Excel, Word, PowerPoint, and Outlook
- A positive, proactive, "can-do" attitude
- Strong team player with a commitment to service quality
Benefits
£30,784.00 per annum (Pro-rata), 23 days annual leave (Pro-rata), Membership for domestic fixtures, Tickets for International Games, Team & Club-wide socials, and much more!
To Apply
Surrey County Cricket Club is committed to making our recruitment process accessible to everyone. If a written application is not the best way for you to demonstrate your skills and experience, please let us know and we will discuss alternative options.
Closing date: 5:00pm, Friday 6th February 2026. Interview process: Two-stage interview process, with both interviews conducted in person.
We are committed to building and nurturing a diverse, inclusive, and equitable community where individuals from all backgrounds feel valued, respected, and empowered. We believe that diverse teams lead to stronger ideas and better outcomes. That’s why we’re committed to building an inclusive Club that reflects a wide range of backgrounds, experiences, and perspectives. We’re keen to hear from people from all walks of life and especially encourage applications from those in underrepresented groups—your unique perspective matters to us.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our Club.
Surrey CCC: Supporter Services Executive (Fixed Term) (Deadline – Feb 6) in London employer: Cricexec
Surrey County Cricket Club is an excellent employer, offering a vibrant and inclusive work culture where teamwork and diversity are celebrated. As a Supporter Services Executive at The Kia Oval, you will gain invaluable experience in the sports and entertainment industry while enjoying benefits such as competitive pay, generous annual leave, and opportunities for professional development. Join us to be part of a passionate team dedicated to delivering exceptional customer experiences and making cricket accessible for everyone.
StudySmarter Expert Advice🤫
We think this is how you could land Surrey CCC: Supporter Services Executive (Fixed Term) (Deadline – Feb 6) in London
✨Tip Number 1
Get to know the Surrey County Cricket Club vibe! Before your interview, check out their social media and website to understand their culture and values. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the heart of the customer experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for exceptional service.
✨Tip Number 3
Prepare for those tricky questions! Think about how you'd handle challenging situations, like an unhappy customer or a last-minute ticket issue. Show them you can stay calm under pressure and problem-solve effectively—this is key for the Supporter Services Executive role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team at Surrey CCC. So, get your application in before the deadline and let’s make cricket accessible for everyone together!
We think you need these skills to ace Surrey CCC: Supporter Services Executive (Fixed Term) (Deadline – Feb 6) in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for cricket and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making cricket accessible for everyone.
Tailor Your Application:Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values of teamwork and inclusivity.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the Supporter Services Executive role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super straightforward!
How to prepare for a job interview at Cricexec
✨Know Your Stuff
Before the interview, make sure you understand Surrey County Cricket Club's values and mission. Familiarise yourself with their commitment to inclusivity and customer service. This will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about how you handled difficult situations or went above and beyond for a customer. This role is all about providing a warm and professional service, so let that shine through!
✨Practice Makes Perfect
Since the interview process is two-stage, practice common interview questions related to teamwork, problem-solving, and handling pressure. You might even want to do a mock interview with a friend to get comfortable with your responses.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how they measure success in the Supporter Services Executive role. This shows your genuine interest in the position and the club.
