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- Tasks: Deliver exceptional customer service to cricket fans and manage ticket sales at The Kia Oval.
- Company: Join Surrey County Cricket Club, a vibrant and inclusive sports organisation.
- Benefits: Competitive salary, annual leave, free tickets, and social events.
- Why this job: Be part of a diverse team and gain valuable experience in the sports industry.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible working hours during the cricket season with opportunities for professional development.
The predicted salary is between 24000 - 36000 £ per year.
Surrey County Cricket Club is committed to making cricket a game for everyone. We believe in fair play, teamwork, and meritocracy, and recognise that more work is needed to make the sport fully accessible and inclusive. We are dedicated to building a diverse future for cricket and welcome individuals who want to be part of that journey.
We are looking for two people to join our Ticketing, Membership and Supporter Services Team on a fixed-term contract during our cricket season (March – December 11th). Providing outstanding customer service to Members and supporters at The Kia Oval is central to everything we do. As a Supporter Services Executive, you will be at the heart of the customer experience, supporting over 20,000 Members and helping manage the sale of hundreds of thousands of tickets each year. Working as part of a twelve-person team, you will handle enquiries, problem-solve, and ensure every interaction reflects the high standards of Surrey County Cricket Club.
Key Responsibilities
- Deliver a warm, professional, and personalised service to all Members and supporters
- Respond to customer enquiries via email, telephone, and face-to-face on match days
- Work closely with internal departments to resolve queries efficiently
- Sell tickets, Memberships, and additional products such as restaurant bookings, events and tours
- Provide ticket office and reception services on match days and support match-day staff
- Collect and report customer feedback to support service improvements
- Support Member engagement events, including forums, focus groups, and Members' dinners
Working Hours
Standard hours: Monday to Friday, 9:00am–5:00pm. During the cricket season (April–September), you will be required to work match days, which may include evenings, weekends, and public holidays, for which you will receive Time Off in Lieu.
Why Join Us?
- Be part of a vibrant, diverse, and sociable team
- Gain valuable experience in the sports and entertainment industry
- Enjoy a positive workplace culture with regular social events
- Benefit from ongoing training and professional development opportunities
About You
We are looking for someone who is passionate about delivering exceptional customer experiences and thrives in a fast-paced environment.
Essential / Desirable Skills and Experience
- Customer Service Experience
- Experience handling payments
- Excellent written and verbal communication skills
- Calm and professional under pressure
- Strong attention to detail
- High levels of empathy and customer focus
- Ambitious and motivated to develop professionally
- Confident using MS Excel, Word, PowerPoint, and Outlook
- A positive, proactive, "can-do" attitude
- Strong team player with a commitment to service quality
Benefits
- £30,000 per annum (Pro-rata)
- 23 days annual leave (Pro-rata)
- Membership for domestic fixtures, Tickets for International Games, Team & Club-wide socials, and much more
To Apply
Surrey County Cricket Club is committed to making our recruitment process accessible to everyone. If a written application is not the best way for you to demonstrate your skills and experience, please let us know and we will discuss alternative options.
Closing date: 5:00pm, Friday 6th February. Interview process: Two-stage interview process, with both interviews conducted in person.
We are committed to building and nurturing a diverse, inclusive, and equitable community where individuals from all backgrounds feel valued, respected, and empowered. We believe that diverse teams lead to stronger ideas and better outcomes. That's why we're committed to building an inclusive Club that reflects a wide range of backgrounds, experiences, and perspectives. We're keen to hear from people from all walks of life and especially encourage applications from those in underrepresented groups—your unique perspective matters to us.
Surrey County Cricket Club is committed to safeguarding and protecting the children, young people, and adults at risk that we work with. We ensure that we have a range of policies and procedures in place which promote safeguarding and safer working practice across our Club.
Surrey Ccc: Supporter Services Executive in England employer: Cricexec
Contact Detail:
Cricexec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Surrey Ccc: Supporter Services Executive in England
✨Tip Number 1
Get to know the Surrey County Cricket Club inside out! Familiarise yourself with their values, mission, and recent events. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your customer service skills! Since you'll be at the heart of the customer experience, think about scenarios you might face and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to real-life situations.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the club and the role. They might share tips that could give you an edge in the interview process.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the team and ready to contribute to making cricket accessible for everyone.
We think you need these skills to ace Surrey Ccc: Supporter Services Executive in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for cricket and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to making cricket accessible for everyone.
Tailor Your Application: Make sure to customise your application to highlight relevant experiences and skills that match the job description. We love seeing how your background aligns with our values of teamwork and inclusivity.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cricexec
✨Know Your Cricket
Familiarise yourself with Surrey County Cricket Club and its values. Understand their commitment to inclusivity and customer service, as this will help you align your answers with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction, as this role is all about creating a positive experience.
✨Practice Problem-Solving Scenarios
Think of potential customer queries or issues that might arise during match days. Practising how you would handle these scenarios can demonstrate your problem-solving skills and calmness under pressure.
✨Engage with the Team Spirit
Since this role involves working closely with a team, be prepared to discuss your teamwork experiences. Highlight how you contribute to a positive team environment and support your colleagues, which is crucial in a fast-paced setting like cricket matches.
