Senior Technical Support Engineer in London

What does that mean? It means we are a serious company that doesn\’t take itself too seriously; and we\’re looking for people who love to get stuff done, and laugh a bit along the way. We\’re growing rapidly – looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.

As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.

Why You\’ll Love This Role
Cribl is seeking Technical Support Engineers to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We\’re backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.

In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candidate for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.

Develop a deep technical understanding of Cribl Stream and our other products

Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, email, online meetings, etc.

Research, diagnose, troubleshoot and identify solutions to resolve customer issues

Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams

Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues

Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., Slack) for real-time questions

This position will require stand-by, on-call, or off-hours duties

If You\’ve Got It – We Want It

BS degree in Computer Science or similar degree, or equivalent work experience

5+ years\’ experience supporting enterprise customers or working hands‐on with distributed systems

Advanced experience with Linux and networking

Basic knowledge of Regex

Passionate about working on complex technical issues

Expert-level troubleshooting, problem-solving skills, and critical thinking

Excellent client-facing skills, excellent written and verbal communication skills

Bonus Points/Preferred Qualifications:

SIEM Experience: Splunk, Elasticsearch, Datadog and/or other related observability technologies

JavaScript and Cloud experience is a plus

Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We\’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you\’ll ever meet at cribl.io/about-us.

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