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For Companies At a Glance
- Tasks: Assist customers with parts inquiries and provide technical support.
- Company: Reputable garden machinery distribution company in Swindon.
- Benefits: Full training provided, career progression opportunities, and competitive salary.
- Why this job: Join a growing team and make a difference in customer service.
- Qualifications: Customer service experience preferred; technical background is a plus.
- Other info: Dynamic work environment with alternating shifts and a supportive team.
The predicted salary is between 25000 - 28000 £ per year.
We are searching for a Parts & Aftersales advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview. For the successful candidate in this field, there are progression opportunities within the department. This role will suit candidates looking for a new career path with previous experience in customer service/parts advising. Full training is provided in this position. A technical background in small engines, lawn equipment or mechanics is preferred but not essential.
Key Responsibilities
- Assist customers over the phone and online with parts inquiries.
- Identify and recommend the correct parts based on customer needs.
- Provide technical support and troubleshooting assistance.
- Upsell additional products and services when appropriate.
- Handle customer complaints and returns professionally.
- Process sales transactions using our premier stock system.
- Prepare invoices, quotes, and purchase orders.
- Coordinate with suppliers and service technicians for part orders.
Requirements
- Experience in lawnmower, garden machinery, or automotive parts sales (preferred/not essential).
- Excellent communication and customer service skills.
- Ability to use parts lookup software and online catalogues.
- Basic computer skills (MS Office).
- Strong attention to detail and problem-solving skills.
Pay and Hours
Monday to Friday working alternating shifts Week 1 08:00-16:30, Week 2 08:30-17:00 £25,000-£28,000 DOE.
To register your interest in this role, apply now or call 01793 512635 and speak to our Swindon team.
Parts Advisor in Swindon employer: CRI CELJE d.o.o.
Contact Detail:
CRI CELJE d.o.o. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor in Swindon
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the garden machinery distribution company. Understand their products and values so you can show them you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience relates to the Parts Advisor role, and don’t forget to highlight any technical knowledge you have!
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, looking smart can make a great first impression. It shows you’re serious about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Parts Advisor in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or parts advising. We want to see how your skills match the role, so don’t be shy about showcasing your background in lawnmowers or garden machinery!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your previous experiences make you a great fit for the Parts Advisor role. Keep it friendly and professional!
Show Off Your Communication Skills: Since this role involves assisting customers over the phone and online, make sure your application reflects your excellent communication skills. We love candidates who can convey information clearly and effectively!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining our growing team in Swindon!
How to prepare for a job interview at CRI CELJE d.o.o.
✨Know Your Parts
Familiarise yourself with common garden machinery parts and their functions. Brush up on any technical knowledge you might have about small engines or lawn equipment, as this will help you answer questions confidently and show your genuine interest in the role.
✨Customer Service Focus
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled complaints or tricky situations, as this will demonstrate your problem-solving skills and ability to handle customer inquiries effectively.
✨Practice Technical Support Scenarios
Anticipate questions related to troubleshooting and technical support. You might be asked to solve a hypothetical problem during the interview, so practice explaining your thought process clearly and logically to showcase your analytical skills.
✨Show Enthusiasm for Upselling
Be ready to discuss how you would approach upselling additional products or services. Think of ways to highlight the benefits of these products to customers, as this will show that you understand the sales aspect of the role and are eager to contribute to the company's success.
