Workplace Service Manager

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Country: United Kingdom
City: Birmingham

512568

About CRH

We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

CRH (NYSE: CRH, LSE: CRH) is the leading provider of building materials solutions that build, connect and improve our world. Employing c.78,500 people at c.3,390 operating locations in 28 countries, CRH has market leadership positions in both North America and Europe. As the essential partner for transportation and critical utility infrastructure projects, complex non-residential construction and outdoor living solutions, CRH\’s unique offering of materials, products and value-added services helps to deliver a more resilient and sustainable built environment. The company is ranked among sector leaders by Environmental, Social and Governance (ESG) rating agencies. A Fortune 500 company, CRH\’s shares are listed on the NYSE and LSE.

Without you noticing our products, we are everywhere you live, work, and relax.

Our project portfolio includes some of the most sustainable and cutting-edge building projects around the world. Think of the asphalt on the Silverstone Grand Prix Circuit, the Paris Metro Rail project, but also the Louis Vuitton Museum in Paris, parts of the Burj Khalifa, and the Kennedy Space Centre.

Learn more about us through the following Link.

About the role

We\’re currently looking for an ambitious and enthusiastic Workplace Service Manager to join our European IT team, based near Birmingham, UK (hybrid working available). In this role you\’ll be responsible for overseeing the technical operations and management of workplace services, primarily focusing on end-user devices such as laptops, desktops, virtual desktops, printers, mobile phones, and associated technologies.

You\’ll also play a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the workplace experience for users.

You\’ll lead and manage a team of workplace engineers and external partners to deliver efficient, secure, and fit for purpose workplace services.

Main responsibilities

In this role, you\’ll:

• Coordinate the technical delivery of workplace technology services, including packaging, deployment, and patching of laptops, desktops, and mobile devices.
• Take full accountability for the performance and quality of workplace services, ensuring they are delivered to meet organisational standards and user expectations.
• Proactively identify opportunities for service improvement and innovation, drive initiatives to enhance efficiency, and ensure device-related services are aligned with business goals and user needs.
• Define governance and follow-up on lifecycle management for hardware, OS images and applications, including patch management.
• Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
• Monitor and manage VDI environments to ensure high uptime and reliability.
• Maintain the workplace service catalogue and monitor usage.
• Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
• Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices.
• Maximise the effectiveness of Microsoft 365 capabilities, improving the overall End User experience.
• Increase visibility of the end user device estate, ensuring accurate tracking and management of all endpoint devices.
• Monitor and troubleshoot device-related issues, providing prompt solutions to maintain service standards.
• Stay updated on the latest technologies and trends in workplace and user experience management, incorporating relevant advancements into the organisation\’s strategy.

Experience & qualifications

To be successful in this role you\’ll need:

• An in-depth knowledge of Workplace / End User Device concepts, tools, infrastructure and capabilities.
• Proven skills in device management and endpoint solutions for laptops and mobile phones.
• Developed vendor management skills, with experience managing third-party relationships.
• Excellent knowledge of the Microsoft suite of technologies, including MS operating systems, System Center Configuration Manager (SCCM), Co-management, Intune, Windows Autopilot, Azure Virtual Desktop.
• Excellent knowledge of software packaging, Citrix and cloud printing.
• Demonstrated experience in workshop design, preparation and leadership.
• Demonstrated experience in technical team management.
• A detailed focus on integration & standardisation (challenging the nonstandard requests).
• A good knowledge of Printing services and associated technology.
• Language: English (Fluent). Desirable: Second European Language (preferred).
• Excellent Written and Verbal communication skills with people at all levels across the organisation.
• Excellent organisational and time management skills, with the ability to handle multiple priorities.
• Effective negotiation skills to be able to facilitate collaboration with internal stakeholders, vendors and MSPs.
• To be prepared to breakdown organisational boundaries through collaboration and cross staffing by building strong relationships based on trust with peers.
• The ability to translate business requirements into viable technical solutions.
• The ability to communicate complex concepts to technical and non-technical audiences.
• A college diploma or university degree in business, information systems, or technical related subject.
• Technical experience in workplace services or end-user device management.
• Experience of developing technical solutions to facilitate user support.
• Experience working in the construction materials / industrial manufacturing sector.
• Proven experience of working in a federated matrix model.
• Experienced with multiple Workplace software products, platforms and vendors.
• Experienced in packaging and patching processes for endpoint devices.

What CRH Offers You

• A culture that values opportunity for growth, development, and internal promotion
• Highly competitive salary package
• Comprehensive secondary benefits
• Significant contribution to your pension plan
• Health and wellness programs, including an on-site gym and fitness classes
• Excellent opportunities to develop and progress with a global organization

Connect your future to CRH

We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

Is this role not for you, but do you know someone who would love to join the team? Please let us know!

CRH finds it important that vacancies are shared to individuals that may find them interesting and/or could be suitable for the role

Please contact our recruitment team at careers@crh.com.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.

Benefits/perks listed above may vary depending on the nature of the employment with CRH and the country where you work.

Please note that we cannot accept any applications submitted through email for GDPR purposes. Candidates must apply through our job portal.

We do not accept candidate introductions for this position from recruitment agencies, unless you have been instructed to do so by our recruitment team.

Date: 3 Jul 2025

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