Workplace & End User Experience Manager - Birmingham, Budapest, Dublin or Amsterdam

Country: United Kingdom
City: Birmingham, United Kingdom; Budapest, Hungary
Req ID: 505425

About CRH
We are CRH, and we are committed to contributing to a more resilient and sustainable built environment. We understand the wider impact our businesses can make in supporting human activity. We continue to do this through the delivery of unique, superior building materials and products for use in road and critical utility infrastructure, commercial building projects and outdoor living solutions.

Position Overview
The Workplace & User Experience Manager is responsible for developing and managing the modern workplace strategy. This role ensures the delivery of an optimal user experience for all endpoint devices, including the deployment and management of laptops, desktops, and virtual desktops. The Workplace & User Experience Manager plays a critical role in expanding the deployment of standard desktops and applications across Europe, increasing control, security, and compliance for end-user devices, and improving the digital workplace experience for users.

Key Tasks and Responsibilities
In this role, you will:

• Develop and implement workplace technology strategies to enhance the user experience and support business objectives.
• Manage virtual desktop infrastructure (VDI) and endpoint solutions, including laptops, desktops, and virtual desktops, ensuring they meet organisational needs.
• Ensure the optimal user experience with workplace technologies, focusing on usability, performance, and reliability.
• Standardise desktop builds to reduce the number of different images in use, simplifying management and support.
• Oversee the deployment of updates and patching to endpoint devices, such as Windows 11.
• Increase the level of control, security, and compliance for end-user devices, adhering to industry standards and regulations.
• Improve the digital workplace experience for users, ensuring their needs are met and issues are promptly addressed, e.g. Mobile Devices.
• Increase visibility of the user estate, ensuring accurate tracking and management of all endpoint devices.
• Collaborate with IT Leadership and other stakeholders to ensure alignment and support for workplace technology initiatives.
• Stay updated on the latest technologies and trends in workplace and user experience management, incorporating relevant advancements into the organisation's strategy.

Individual Competencies
You are able to:

• Drive Results - Consistently achieving objectives, even under tough circumstances, pushing self and others to accomplish goals.
• Have Courage - Stepping up to address difficult issues, saying what needs to be said.
• Cultivate Innovation - Creating new and better ways for the organisation to be successful.
• Have a Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Attract and Develop Talent - Attracting, selecting, and developing talent to meet the organisation's goals and needs.
• Be Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.

Key Characteristics
For this role you should be/have:

• Leader - Strong leadership and interpersonal skills to manage and mentor a team.
• Visionary Moderniser - able to think outside the situation on the ground and drive toward best-in-class modern technology and practice.
• Critical thinker - is a problem solver and resolves conflicts.
• Customer Focused - Looks for ways to innovate to improve the focus on the customer.
• Motivated - stays motivated and can deal with resistance.
• Coaching others to build on strengths and improve on weakness; listening to and encouraging regular honest feedback.
• An inclination to drill into detail and to take corrective action early and decisively.

Key Functional Competencies
You possess the following:

• Prepared to breakdown organisational boundaries through collaboration and cross staffing by building strong relationships based on trust with peers.
• Proven project management skills, with the ability to work well under pressure and meet deadlines.
• In-depth knowledge of Workplace / End User Device concepts, tools, infrastructure and capabilities.
• Experienced with multiple Workplace software products, platforms and vendors.
• Strong vendor management skills, with experience managing third-party relationships.
• Languages: English (Fluent). Desirable: Second European Language (preferred)
• Excellent Written and Verbal communication skills with people at all levels across the organisation.
• Excellent organisational and time management skills, with the ability to handle multiple priorities.
• Effective negotiation skills to be able to facilitate collaboration with internal stakeholders, vendors and MSPs.
• The ability to translate business requirements into viable technical solutions.
• Strong stakeholder management skills (all directions).
• The ability to communicate complex concepts to technical and non-technical audiences.

Experience / Education
You are/have:

• College diploma or university degree in business, information systems, or technical related subject.
• Minimum of 7 years hands-on, technical experience of working as part of an IT Operations team.
• Minimum of 5 years management experience as part of an IT Operations team.
• Experience in a Workplace / End User device related role.
• Experience working in the construction materials / industrial manufacturing sector.
• Proven experience of working in a federated matrix model.
• Strong professional accreditations / certifications such as ITIL, Azure, Citrix etc.

What CRH Offers You
A culture that values opportunity for growth, development, and internal promotion.
Highly competitive salary package.
Comprehensive secondary benefits.
Significant contribution to your pension plan.
Health and wellness programs.
Excellent opportunities to develop and progress with a global organization.

Connect your future to CRH
We are curious to learn more about you. At CRH, we believe our mutual differences contribute to the healthy, productive, and enjoyable workspace we create. Please introduce yourself and send us your application.

CRH is an equal opportunity employer. We are committed to creating an inclusive work environment for all employees and actively encourage applications from all sectors of the community.