Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the integration of Managed Service Providers and ensure service alignment with internal standards.
- Company: Join a forward-thinking organisation focused on operational excellence and innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a collaborative environment.
- Why this job: Be a key player in enhancing service delivery and driving continuous improvement.
- Qualifications: Experience in operations management and strong communication skills are essential.
The predicted salary is between 60000 - 80000 £ per year.
Position Overview
The Operations Lead is responsible for the successful integration, governance, and performance management of Managed Service Providers (MSPs) and supporting service technologies across the business. This role ensures that externally provided services align with internal operational standards, business outcomes, and risk appetite. The focus is on service integration, process governance, measurement, and continuous improvement, but not direct technical delivery. The role acts as a key bridge between internal IT teams, vendors, and senior stakeholders, ensuring transparency, accountability, and resilience across critical services.
Managed Service Integration
- Lead the integration of MSPs into the organisation’s service delivery model, ensuring alignment with internal processes, tooling, and governance frameworks.
- Define and document clear roles, responsibilities, and escalation paths between internal teams and service providers.
- Coordinate onboarding, transition, and knowledge transfer activities for new or changing managed services.
- Ensure MSP processes integrate effectively with internal Incident, Problem, Change, and Risk Management practices.
- Support RFP and vendor selection activities by capturing operational requirements and validating service capabilities.
Service Governance
Operations Lead- CRH International employer: CRH
Contact Detail:
CRH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Lead- CRH International
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work with Managed Service Providers. A friendly chat can lead to insider info about job openings that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company’s service delivery model and their MSPs. We want you to show off your knowledge and how you can bridge the gap between internal teams and vendors!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Operations Lead- CRH International
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Lead role. Highlight your experience with Managed Service Providers and any relevant governance frameworks to show us you’re a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service integration and how your background makes you the perfect candidate for this position. We want to see your personality come through!
Showcase Your Communication Skills: Since this role involves liaising with various stakeholders, make sure your application demonstrates your strong communication skills. Whether it’s through clear writing or examples of past collaborations, we want to see how you connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process. Let’s get started!
How to prepare for a job interview at CRH
✨Know Your MSPs
Before the interview, research Managed Service Providers relevant to the role. Understand their services, strengths, and how they align with operational standards. This knowledge will help you demonstrate your ability to bridge internal teams and vendors effectively.
✨Master the Governance Frameworks
Familiarise yourself with governance frameworks and processes related to service integration. Be ready to discuss how you would ensure compliance and accountability in your previous roles. This shows that you can maintain high standards while managing external services.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think of examples where you've successfully integrated services or managed transitions. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Showcase Continuous Improvement Mindset
Highlight your experience with process improvement initiatives. Be prepared to discuss specific strategies you've implemented to enhance service delivery and performance management. This will illustrate your commitment to ongoing development and efficiency in operations.