Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service teams to enhance client satisfaction and drive revenue growth.
- Company: Join Cubis Systems, a global leader in innovative network access products.
- Benefits: Enjoy competitive salary, pension contributions, healthcare options, and generous holidays.
- Why this job: Make a real impact by shaping customer experiences in a dynamic environment.
- Qualifications: Degree in Business or related field with strong customer service management experience.
- Other info: Be part of a diverse team that values creativity and continuous improvement.
The predicted salary is between 36000 - 60000 £ per year.
Cubis Systems is a global leader in the design, engineering and manufacture of network access products for the infrastructure, utility and construction markets. Headquartered in Northern Ireland, Cubis is part of the €27 billion CRH Group and operates from multiple sites across the UK and Ireland, exporting to over 30 countries worldwide.
Our market-leading brands, Cubis Systems, NAL, and FILOform, supply smart, safe, and sustainable product solutions to a range of construction sectors. Through innovation, we enable construction partners to optimise efficiency and safety through pioneering products designed for simplicity, speed, and reliability. We stand together to reinvent the way our world is built through collaboration on breakthrough ideas that achieve tomorrow’s solutions today.
Join Our Team at Cubis Systems & NAL – Exciting Opportunities Await
At Infrastructure Products Europe, we’re innovators, problem-solvers, and collaborators with a shared mission: creating manufacturing solutions that simplify complex infrastructure challenges. We deliver innovative, sustainable products to clients around the world. Our culture puts people at the centre of everything we do. Your ideas will be valued, your development supported, and your contributions will genuinely make a difference. Here, you’ll be part of a diverse and ambitious team that champions creativity, collaboration, and continuous improvement.
What We Offer
- Competitive salary
- Company pension contribution
- A range of healthcare options
- Competitive holidays, including Christmas shutdown
- Employee Committees for Health & Wellbeing and Inclusion & Diversity
- Engagement & Wellbeing initiatives
- Employee referral programme
- Enhanced Family friendly policies
- Career development opportunities across IPE and the wider CRH Group
Role Overview
The Customer Service Manager leads all customer service teams across the Network Access Products businesses, Cubis Systems & NAL. The role will design and own the customer service strategy which delivers a best-in-class customer experience, leading a team of Supervisors and Customer Care specialists, whilst partnering with Sales & Operational leaders across the Network Access Products business. The role will play a critical role in developing customer relationships, improving customer satisfaction, retention and revenue. This is a strategic role which must be able to work operationally and cross-functionally internally, and externally.
What our new Customer Service Manager – NAP will be doing
- Lead a team of Customer Service Supervisors in both Cubis Systems & NAL, as well as a Customer Care specialist to drive improved customer experience, revenue and retention
- Support the Sales Director (NAP) to design and implement a customer service strategy across Cubis Systems & NAL, which improves service standards and customer experience in both businesses
- Partner with the Quality & Environment Manager (IPE) and Customer Care Coordinator (NAP) to ensure appropriate governance and resolution of case management, including robust escalation pathways and root-cause elimination of service issues
- Drive engagement in the customer intimacy strategy, ensuring engagement with team, Sales and Operational leaders in all businesses, regions and sectors
- Partner with the Sales Director (NAP), Head of Innovation (NAP) and regional Head of Sales leaders to capture the voice of the customer, translating insights and themes into tangible improvement plans
- Act as a senior point of contact for escalation, for complaints, complex issues and strategic accounts
- Partner with external Sales Teams in all local and international regions to proactively communicate on orders, delivery constraints and recovery plans
The experience our new Customer Service Manager – NAP will have
- Degree in Business Management, Operations Management, Supply Chain Management, or similar
- Strong financial and business acumen, with ability to demonstrate where applied to make business decisions which improve customer service
- Strong stakeholder management skills, locally & cross border or internationally
- Must be flexible for regular travel to teams based in the UK and Ireland
- Significant experience in a Customer Service or Internal Sales Management position within a fast-paced, multi-sited, international manufacturing environment
- Proven track record of designing and implementing a Customer Service strategy
How To Apply
Apply now or contact to submit applications by Thursday 22nd January 2026. Alternatively apply by Thursday 22nd January 2026.
Cubis Systems is an equal opportunity employer, which values differences in our people. We welcome applicants from diverse backgrounds, and we provide equality through our career development opportunities regardless of race, gender, sexual orientation, religious beliefs, nationality, age, and disability.
Customer Service Manager - NAP - Cubis Systems in Craigavon employer: CRH
Contact Detail:
CRH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager - NAP - Cubis Systems in Craigavon
✨Tip Number 1
Network like a pro! Reach out to current employees at Cubis Systems on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching Cubis Systems' products and recent projects. Show us you’re genuinely interested in what we do and how you can contribute to our mission.
✨Tip Number 3
Practice your answers to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let us know what makes you tick!
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Customer Service Manager - NAP - Cubis Systems in Craigavon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Manager role. Highlight your experience in customer service and any relevant management skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role at Cubis Systems and how your background aligns with our mission. Let us know what makes you the perfect fit!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved customer satisfaction or driven revenue in previous roles. We love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at CRH
✨Know Your Customer Service Strategy
Before the interview, make sure you understand what a best-in-class customer service strategy looks like. Research Cubis Systems and their approach to customer experience. Be ready to discuss how you would design and implement a strategy that aligns with their goals.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on engagement and performance improvement. Highlight your ability to motivate and develop others, as this will resonate well with the interviewers.
✨Demonstrate Stakeholder Management Expertise
This role requires strong stakeholder management skills. Think of instances where you've effectively collaborated with different departments or external partners. Be ready to share specific examples that showcase your ability to build relationships and drive results across various teams.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges in customer service and how you would address them. Practising these scenarios can help you articulate your thought process clearly during the interview.