At a Glance
- Tasks: Lead IT projects, manage a support team, and enhance our e-commerce platform.
- Company: Join a dynamic organization in Birmingham focused on innovative technology solutions.
- Benefits: Competitive salary of £80,000 and opportunities for professional growth.
- Why this job: Exciting chance to shape IT strategy and work with cutting-edge technology.
- Qualifications: 5+ years in IT management with strong technical skills required.
- Other info: Ideal for tech enthusiasts eager to make an impact in a growing company.
The predicted salary is between 48000 - 72000 £ per year.
We have an exciting opportunity for a Head of IT to join our dynamic IT Team. This is an operational role that oversees the delivery, operational efficiency and excellence of the IT systems and services used by employees.
We are looking for someone with hands-on expertise of running IT operations and leading teams, who is able combine a strategic, pragmatic approach with practical experience whilst delivering technology services that fulfil our objectives.
The role involves leading an IT team, managing the businesses technology infrastructure, and ensuring the security, performance, and availability of systems across multiple offices and for our employees.
The core purpose of this role is to ensure the effective and secure delivery of business-critical IT services. You will play a key role in implementing our IT strategy, delivering operational efficiencies, and fostering innovation to improve efficiency and experience.
Responsibilities:
Operational Management
- System Performance – Ensure all IT systems are reliable, secure, and optimised for performance.
- Service Delivery – Lead IT support functions to ensure the timely resolution of incidents and requests in line with agreed SLAs.
- Infrastructure – Manage and maintain the businesses IT infrastructure, including cloud environments, networks, and on-premises systems.
Leadership and Collaboration
- Team Leadership – Lead, mentor, and develop the IT Operations team to deliver high-quality services.
- Stakeholder Engagement – Collaborate with internal stakeholders of varying seniority to understand business needs and ensure IT services meet their requirements
- Supplier Management – Develop and manage relationships with external IT suppliers and service providers, ensuring the business receives high-quality services.
Governance and Security
- Compliance – Ensure IT operations comply with regulations.
- Risk Management – Identify and mitigate risks related to IT systems, including processes
- Policies – Develop and enforce IT policies and procedures to standardise practices.
Innovation and Strategy
- Continuous Improvement – Seek opportunities to enhance IT operations, leveraging technology to improve efficiency and service quality
- Future-Proofing – Stay up-to-day with industry trends and emerging technologies to keep the business ahead in its IT capabilities.
Experience and Attributes
If you’re going to lead a high-performing team and drive operational excellence, you will likely have the following experience and attributes:
- IT Expertise – Strong experience managing IT operations within a professional services environment
- Leadership –A compassionate leader with excellent empathy skills and a proven ability to manage and inspire teams to achieve excellent results
- Business-Focused – Deep understanding of the operational needs of a business, with the ability to align IT services to support business priorities. Flexible and adaptable, capable of adjusting direction seamlessly when plans evolve
- Financial Management – experience of compiling and managing budgets, negotiating with suppliers and, reviewing and leveraging maximum value from contracts
- Problem-Solver – Analytical thinker who thrives on identifying and solving operational challenges
- Communicator – Strong communication skills, with the ability to communicate technical language in an easy-to-understand way to those outside of the technical team
- Collaborator – A team player who works effectively with colleagues, stakeholders, and third-party providers.
Core Skills
- Extensive knowledge of IT infrastructure, including networking, cloud environments Database and storage solutions.
- Proficiency in ITIL service management frameworks
- Strong understanding of cybersecurity principles and compliance
- Excellent organisational skills, with the ability to manage multiple priorities and deliver results under pressure.
You will also need a full driving licence and car to visit our offices as required
Head of IT employer: Private and confidential
Contact Detail:
Private and confidential Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of IT
✨Tip Number 1
Familiarize yourself with the latest trends in IT management and e-commerce solutions. Being able to discuss current technologies and how they can benefit our organization will show your keen interest and strategic thinking.
✨Tip Number 2
Highlight your experience in managing IT teams and projects. Be prepared to share specific examples of how you've successfully led teams and implemented IT solutions that align with business objectives.
✨Tip Number 3
Demonstrate your ability to collaborate with other departments. Think of instances where you identified their IT needs and how you addressed them, as this is crucial for the role.
✨Tip Number 4
Prepare to discuss budget management and how you've previously developed and monitored budgets for IT projects. This will showcase your financial acumen and ability to deliver value through technology.
We think you need these skills to ace Head of IT
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of IT position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in managing IT functions, particularly in a corporate environment. Provide specific examples of projects you've led and how they align with the organization's objectives.
Showcase Technical Skills: Clearly outline your technical capabilities, especially those related to e-commerce platforms and IT support services. Mention any relevant certifications or training that demonstrate your expertise.
Tailor Your Application: Customize your cover letter to reflect your keen interest in technology and your strategic thinking abilities. Address how you can add value to the organization and meet their IT needs.
How to prepare for a job interview at Private and confidential
✨Show Your Passion for Technology
Make sure to express your keen interest in technology during the interview. Share examples of how you've kept up with industry trends or learned new skills that are relevant to the role.
✨Demonstrate Leadership Experience
Prepare to discuss your experience in managing IT teams and projects. Highlight specific instances where you successfully led a team or implemented a project that aligned with organizational objectives.
✨Understand Cross-Departmental Needs
Be ready to talk about how you've worked with other departments to identify and address their IT needs. This shows your ability to collaborate and understand the broader business context.
✨Discuss Budget Management Skills
Since budget management is a key part of this role, prepare to discuss your experience in developing and monitoring budgets. Provide examples of how you've effectively managed expenditures in previous positions.