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- Tasks: Manage your own customer base and guide them through the claims process.
- Company: Join Vehicle Direct Redress Ltd, a leading UK consumer claims company with a mission to excel.
- Benefits: Enjoy competitive salary, uncapped bonuses, flexible working, and comprehensive training.
- Why this job: Be part of a dynamic team reshaping the claims industry while earning and growing your career.
- Qualifications: Confident communicator, self-motivated, with strong organisational skills; experience in customer service is a plus.
- Other info: Work remotely or from Bristol/Birmingham in a fun, ambitious culture focused on growth.
The predicted salary is between 28800 - 43200 £ per year.
Location: Bristol, Birmingham & Remote
Salary: Competitive base + Uncapped Bonus
Job Type: Full-Time
About Us: Vehicle Direct Redress Ltd is the powerhouse behind two fast-growing UK consumer claims brands – Claim Your Tax and Claim Your Car. With over 5 years of success in the claims management industry, we are now on a mission to become the number one claims company in the UK. We operate across both FCA-regulated and unregulated sectors, with a strong focus on PAYE tax rebates and mis-sold car finance compensation. Our foundation is built on trust, performance, and results – and now, we’re expanding our team with ambitious, energetic individuals who want to build a long-term career in a fast-paced, rewarding environment.
The Role: We are looking for driven and personable Customer Account Managers to join our growing team. You’ll be responsible for building and managing your own base of customers, guiding them through the claims process, and helping them recover money that is rightfully theirs. This is a perfect opportunity for individuals who are entrepreneurial, self-starting, and motivated by performance-based bonuses. Whether you’re based in Bristol, Birmingham, or working remotely, you’ll be supported by a high-performing team with a proven track record in claims.
Key Responsibilities:
- Build and manage your own pipeline of clients in PAYE tax rebates or mis-sold car finance claims
- Contact and engage leads using a mixture of phone, email, and digital communications
- Guide customers through the claims process from start to finish with confidence and care
- Educate clients about their rights and potential compensation
- Maintain detailed records of case progress and client engagement
- Meet individual and team performance targets
- Operate in line with FCA regulatory standards where applicable
What We’re Looking For:
- A confident communicator with a friendly, professional phone manner
- Self-motivated, entrepreneurial, and target-driven
- Strong organisational skills and attention to detail
- Previous experience in customer service, sales, or claims (ideal but not essential)
- A resilient mindset with the gumption to succeed and grow your customer base
- A desire to be part of a business with real purpose and momentum
What You’ll Get:
- Competitive base salary + uncapped commission and bonuses
- Comprehensive training and support from a team with 5+ years in claims success
- Career development and internal promotion opportunities
- Flexible working options (Bristol, Birmingham, or fully remote)
- A fun, ambitious, and collaborative culture focused on growth, impact, and rewards
Apply Now: If you want to be part of a business that’s reshaping the claims industry – and you’re ready to earn, grow, and thrive – then we want to hear from you. Join Vehicle Direct Redress Ltd and help us build the most trusted, results-driven claims business in the UK.
Customer Account Manager employer: CRG
Contact Detail:
CRG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Familiarise yourself with the claims process, especially in PAYE tax rebates and mis-sold car finance. Understanding these areas will help you engage confidently with potential clients and demonstrate your expertise during interviews.
✨Tip Number 2
Practice your communication skills, particularly over the phone. Since the role requires a friendly and professional phone manner, consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network with current or former employees of Vehicle Direct Redress Ltd on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Showcase your entrepreneurial spirit by preparing examples of how you've successfully managed projects or client relationships in the past. This will highlight your self-motivation and target-driven mindset, which are key traits for this role.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Account Manager. Familiarise yourself with the claims process and the importance of customer engagement in this role.
Tailor Your CV: Highlight relevant experience in customer service, sales, or claims management. Use specific examples that demonstrate your communication skills, organisational abilities, and any entrepreneurial spirit you've shown in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Vehicle Direct Redress Ltd. Emphasise your desire to be part of a purpose-driven business and how your skills align with their mission to reshape the claims industry.
Showcase Your Achievements: In both your CV and cover letter, include quantifiable achievements that reflect your ability to meet targets and drive results. This could be sales figures, customer satisfaction ratings, or successful project completions.
How to prepare for a job interview at CRG
✨Show Your Communication Skills
As a Customer Account Manager, strong communication is key. During the interview, demonstrate your ability to engage confidently and professionally. Use clear examples from your past experiences where you successfully communicated with clients or resolved issues.
✨Highlight Your Organisational Skills
The role requires managing a pipeline of clients, so it's important to showcase your organisational abilities. Discuss how you prioritise tasks and maintain detailed records, perhaps by sharing specific tools or methods you use to stay organised.
✨Demonstrate Resilience and Motivation
This position is target-driven, so be prepared to talk about how you handle challenges and setbacks. Share stories that illustrate your resilience and motivation to succeed, especially in a sales or customer service context.
✨Express Your Interest in the Company’s Mission
Vehicle Direct Redress Ltd is focused on becoming a leading claims company. Show your enthusiasm for their mission by discussing why you want to be part of a business with real purpose. This will help convey your alignment with their values and goals.
