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- Tasks: Support users across Microsoft 365 and troubleshoot real-world IT issues.
- Company: Join a close-knit MSP team that values development and progression.
- Benefits: Competitive salary, benefits, and opportunities for professional growth.
- Other info: Ideal for those looking to develop their skills and take ownership of their work.
- Why this job: Gain diverse experience with 200+ clients and learn in a supportive environment.
- Qualifications: Experience in IT support, especially in fast-paced or MSP settings.
Salary: £26,000 – £32,000 Plus benefits
Location: Stoke-on-Trent
Travel: Occasional site visits to local customers
The opportunity: You’ll be joining an MSP with a team of around 15 people where everyone knows each other and works closely together day to day. It’s a business built properly. Most of the team started as apprentices, and even the owners came through the same route – so there’s a real understanding of development, progression, and giving people the time to get better at what they do. You’ll be supporting a varied customer base of 200+ clients, getting exposure to a proper mix of environments, technologies, and real-world problems – not just the same tickets day in, day out.
Day to day: You’ll be getting involved in a bit of everything. Supporting users across Microsoft 365 environments, troubleshooting day-to-day issues, and getting stuck into the kind of tickets that actually help you learn. There’s a standard MSP tech stack in place, alongside some more bespoke environments depending on the customer, so you won’t feel boxed into one way of doing things. You’ll work closely with the wider team, escalating where needed but also being trusted to take ownership of issues and see them through. It’s a supportive environment, but not one where you’ll be micromanaged – you’re expected to take responsibility for your work and contribute to the team.
Who we are looking for: Someone who’s already working in IT support, ideally within an MSP or fast-paced environment, and is looking for somewhere they can properly develop. You might have started out as an apprentice yourself or come through a junior support route, and now you’re ready to build on that foundation. You’ll be comfortable supporting Microsoft 365, handling user issues, and communicating with customers. More than anything, they’re looking for the right attitude. Someone who’s reliable, wants to learn, and is comfortable working in an adult environment where people are trusted to get on with the job.
The Next Steps: If this sounds like the kind of environment you’ve been looking for, get in touch with Joe White at CRG TEC for a chat. Even if your CV isn’t fully up to date, that’s not a problem – we can talk it through first.
IT Support Engineer in Stoke-on-Trent employer: CRG TEC
Contact Detail:
CRG TEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. It’s a great way to demonstrate your problem-solving abilities and technical know-how.
✨Tip Number 3
Prepare for the unexpected! Be ready for practical tests or scenario-based questions during interviews. Brush up on common IT support issues and think about how you’d tackle them in real-time.
✨Tip Number 4
Don’t forget to apply through our website! We’re all about finding the right fit, so make sure you get your application in. Plus, it shows you’re genuinely interested in joining our awesome team!
We think you need these skills to ace IT Support Engineer in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the IT Support Engineer role. Highlight any experience with Microsoft 365 and customer support, as these are key for us.
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to show us your personality and explain why you’re excited about joining our team. Share your journey in IT support and what you hope to achieve with us.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled real-world IT issues. We love seeing how you approach challenges, especially in a fast-paced environment like ours!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at CRG TEC
✨Know Your Tech Stack
Make sure you’re familiar with the standard MSP tech stack mentioned in the job description. Brush up on Microsoft 365 and any other technologies you might encounter. Being able to discuss your experience with these tools will show that you're ready to hit the ground running.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about times when you took ownership of a problem and saw it through to resolution. This will demonstrate your ability to handle real-world challenges, which is key for this role.
✨Emphasise Your Team Spirit
Since the company values teamwork, be ready to talk about your experiences working closely with others. Highlight instances where you collaborated with colleagues or supported users, showing that you can thrive in a close-knit environment.
✨Exude the Right Attitude
The right attitude is crucial for this role. Be prepared to discuss your eagerness to learn and grow within the company. Show that you’re reliable and comfortable taking responsibility for your work, as this aligns perfectly with what they’re looking for.