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- Tasks: Keep customer networks running smoothly and resolve complex issues with hands-on support.
- Company: Growing tech provider focused on innovative network solutions.
- Benefits: Up to £35,000 salary, 27 days leave, private healthcare, and more.
- Why this job: Join a dynamic team and work with cutting-edge networking technologies.
- Qualifications: Experience in network support, strong troubleshooting skills, and customer-facing abilities.
- Other info: Opportunity for career growth in a busy MSP environment.
The predicted salary is between 28000 - 42000 £ per year.
Location: Manchester (Hybrid)
Salary: Up to £35,000, plus an excellent benefits package
The Opportunity for you… If you’re a Network Engineer who enjoys hands-on networking work and wants to join a provider where the network function is taken seriously, then this could be for you. The business is growing and continuing to invest in its network capability. They’re expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and spending time improving how the network is designed, monitored and supported. There’s a clear focus on automation and software-defined networking, but without losing sight of day-to-day service delivery. They’re adding to the network team due to growth and they want engineers who have their finger on the pulse by way of what’s next in this industry.
The Role: As a 2nd line Network Support Engineer, you’ll be part of the team responsible for keeping customer networks running reliably and resolving more complex issues when they arise. You’ll take ownership of incidents from start to finish, working through problems methodically and keeping customers informed. The work covers LAN, WLAN, routing, switching and firewall technologies, including access point and RF issues, performance troubleshooting, firewall rules, VPNs and security policies. Alongside reactive support, you’ll also carry out regular health checks and audits across the customer estate to spot potential issues early and improve overall service quality. It’s a busy MSP environment, so you’ll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on-call rota.
The Environment: You’ll be joining a network team that deals with large-scale, real-world infrastructure rather than just small standalone setups. There’s exposure to carrier-grade networks, data centre environments and modern networking tools.
What they’re looking for: They’re looking for someone with a solid 2nd line background who understands MSP support and is comfortable dealing directly with customers. You’ll ideally have a couple of years’ experience in a network support role, good fundamentals across TCP/IP, routing and switching, and hands-on experience supporting WLAN and firewall technologies. Experience with Fortinet firewalls would be useful, and exposure to vendors such as Juniper, Ruckus or Cisco would help, but they’re realistic about this. What matters most is that you can troubleshoot properly, communicate clearly, and take responsibility for issues until they’re resolved. Certifications like CCNA or vendor-specific quals are a bonus, not a requirement.
Package: The role is paying up to £35,000 and comes with a strong benefits package. You’ll receive 27 days’ annual leave plus bank holidays, with the option to buy extra days if needed. As well as this, private healthcare is included.
Next steps… If this sounds like something you’d be interested in, you have three options:
- Call Joe White at CRG TEC to talk through the role and the business
- Drop Joe a message if you want to ask a few questions first
- Or, if you’re happy with what you’ve read, attach your CV and Joe will be in touch
2nd Line Network Engineer in Manchester employer: CRG TEC
Contact Detail:
CRG TEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Network Engineer in Manchester
✨Tip Number 1
Network, network, network! Reach out to your connections in the industry and let them know you're on the hunt for a 2nd Line Network Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills and common troubleshooting scenarios. Make sure you can confidently discuss your experience with TCP/IP, routing, and switching, as well as any hands-on work you've done with WLAN and firewalls.
✨Tip Number 3
Don’t forget to showcase your soft skills! Being able to communicate clearly and take ownership of issues is crucial in this role. Think of examples from your past experiences where you’ve successfully resolved customer issues and kept them informed throughout the process.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get that CV polished and hit that apply button!
We think you need these skills to ace 2nd Line Network Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in network support, especially with LAN, WLAN, and firewall technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about network engineering and how you can contribute to our growing team. Keep it concise but engaging – we love a good story!
Show Off Your Certifications: If you’ve got any relevant certifications like CCNA or vendor-specific quals, make sure they’re front and centre in your application. While they’re not a must-have, they definitely give you an edge and show us you’re serious about your career.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CRG TEC
✨Know Your Networking Basics
Brush up on your TCP/IP, routing, and switching fundamentals. Be ready to discuss how these concepts apply to real-world scenarios, especially in a busy MSP environment. This will show that you understand the core of what the role entails.
✨Showcase Your Troubleshooting Skills
Prepare to walk through a couple of troubleshooting scenarios during the interview. Think about past experiences where you resolved complex network issues and be ready to explain your thought process. This demonstrates your ability to take ownership of incidents.
✨Familiarise Yourself with Relevant Technologies
If you have experience with Fortinet firewalls or other vendors like Juniper, Ruckus, or Cisco, make sure to highlight this. Even if you don’t have direct experience, showing that you’re aware of these technologies can set you apart from other candidates.
✨Communicate Clearly and Confidently
Since the role involves direct customer interaction, practice articulating your thoughts clearly. Use examples from your past roles to illustrate how you’ve communicated effectively with customers, especially when resolving issues or providing updates.
