Crg Tec is seeking a Service Desk Manager for the Preston area. You will lead a ~7-strong 1st Line team, mentoring junior engineers, and acting as a technical escalation point. This role focuses on people development, not just ticket triage, with growth opportunities as the MSP expands.
You’ll oversee ticket analytics, SLAs, and process improvements, collaborating with wider technical teams to ensure top-quality service for multiple clients.
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Service Desk Manager – People-First Leader for MSP Growth in Leyland employer: CRG TEC
As a Senior Network Engineer at our company, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits including 24 days of holiday, a pension scheme, and funded training opportunities, we are committed to your professional growth while offering the flexibility of remote work one day a week. Located in the vibrant North West, you'll have the chance to tackle complex network challenges while enjoying a supportive environment that prioritises employee well-being.
