At a Glance
- Tasks: Provide IT support and work on exciting projects in a dynamic team.
- Company: Established MSP with a focus on employee development and collaboration.
- Benefits: Competitive salary, career progression, and supportive work culture.
- Other info: Opportunity to visit client sites and gain diverse experience.
- Why this job: Join a vibrant team and make a real impact while advancing your career.
- Qualifications: Experience in IT support and a passion for learning and growth.
The predicted salary is between 29000 - 35000 £ per year.
The Opportunity for you
Are you currently within an MSP and starting to think about what’s next? Or maybe you’ve been internal for a while and want to make the move over to a service provider? This is a genuine progression opportunity within an established MSP that supports close to 300 clients. The business is moving in the right direction and investing properly in its people.
You’ll be based full-time in the Lancaster office, working as part of a 5‑person technical team. It’s a busy, collaborative MSP environment where no two days are the same. They’re looking for a Microsoft‑biased engineer who wants more than just ticket closure.
The role is split roughly 50% service desk and 50% project work, giving you exposure to both BAU support and infrastructure change. It’s a fluid setup, so you’ll need to be someone who’s comfortable rolling their sleeves up and getting stuck in where needed.
The Service Desk Manager is big on development. Upskilling is actively encouraged and progression is very real – one member of the team started as an apprentice and is now a shareholder. That should tell you everything about the culture and long‑term opportunity here.
You’ll be supporting external customers, so being comfortable managing expectations and communicating clearly is key. While the role is office‑based, you will also visit client sites when required, so a driving licence is essential.
If you’ve got MSP experience and can hit the ground running, this could be a strong next step. Just as important as your technical ability is your attitude – they want someone motivated, coachable and keen to progress.
Next steps
Call Joe White at CRG TEC to find out more. I’m open about the role and the business, so if you need more detail before committing, no problem. Drop me a private message on LinkedIn and I’ll respond to any queries you have. Or, if you’re happy with what you’ve read, attach your CV to this advert and I’ll give you a call to discuss further or provide feedback if it’s not quite the right fit.
We look forward to hearing from you.
IT Support Engineer employer: CRG TEC
CRG TEC is an exceptional employer that values innovation and expertise in the field of network security. With a strong focus on employee growth, we offer opportunities for mentorship and leadership while working on cutting-edge technology in a supportive remote environment. Our collaborative work culture encourages creativity and professional development, making it an ideal place for those looking to make a meaningful impact in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CRG TEC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CRG TEC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CRG TEC!
✨Direct Apply to CRG TEC
Let's not forget to apply directly through the CRG TEC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CRG TEC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CRG TEC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CRG TEC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
