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- Tasks: Be the go-to person for customers facing Wi-Fi issues and coordinate with engineers.
- Company: Join a dynamic UK-based ISP with exciting growth plans both locally and internationally.
- Benefits: Enjoy private health, 26 days holiday plus bank holidays, and a pension scheme.
- Why this job: Kickstart your career in tech with a supportive team and opportunities for growth.
- Qualifications: Customer service experience and strong admin skills are essential; tech-savviness is a plus.
- Other info: Flexible communication options available before applying; reach out to Joe for more info.
The predicted salary is between 20800 - 31200 £ per year.
Customer Support Coordinator Peterborough £26,000 Benefits include private health, 26 days holiday (+8 bank holidays), pension etc. Working hours are 9-5:00, full time on site. The company This is a customer facing role based in Peterborough working for this UK based altnet. These are a well-funded FTTP ISP that are looking to keep diversifying their markets, with both UK and International aspirations. The Role In a nutshell, you’ll be the first point of contact for any customers who get in contact if they’re experiencing any Wi-Fi issues. You’ll run through basic troubleshooting questions with them and pass the information across to the field engineering team whilst also organising the engineer’s diaries to ensure that they can get from one job to another with no issue. Because you’ll be liaising with both external customers and internal colleagues, the ability to manage expectations, spin multiple plates at once, and have clear communication throughout is key. Ideally, we’re looking for someone with a customer service background with strong admin skills. For this role, we’re open to any industry background given that you’re willing to learn anything you don’t quite know. Having a good attitude and customer service skills are essential for this role. Likewise, you’ll need to be relatively tech savvy and have the ability to pick up any technologies that you may not have been hands on with before. This is a great opportunity to get your foot in the door within a tech company that is heading in the right direction. Maybe you have aspirations within project coordination, network support, or anything else. Next steps… If this sounds like something you would be interested in, you have 3 options Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem! Drop Joe a private message on LinkedIn before applying and she will respond to any queries you have. If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark. We look forward to hearing from you
Customer Support Coordinator employer: CRG TEC
Contact Detail:
CRG TEC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Coordinator
✨Tip Number 1
Familiarise yourself with common Wi-Fi issues and troubleshooting techniques. This will not only help you in the role but also impress during any discussions with Joe or the team.
✨Tip Number 2
Brush up on your communication skills, especially in managing expectations. Practice how you would explain technical issues to someone who may not be tech-savvy, as this is crucial for the role.
✨Tip Number 3
Network with current employees or others in similar roles on LinkedIn. This can provide insights into the company culture and expectations, which can be beneficial when speaking with Joe.
✨Tip Number 4
Show your enthusiasm for learning new technologies. Prepare examples of how you've quickly adapted to new tools or systems in past roles, as this will demonstrate your willingness to grow within the company.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and administrative skills. Emphasise any tech-savvy abilities or troubleshooting experience that aligns with the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your ability to manage multiple tasks, communicate effectively, and your willingness to learn new technologies.
Highlight Soft Skills: In your application, focus on soft skills such as communication, problem-solving, and customer service. These are crucial for the Customer Support Coordinator role.
Follow Up: After submitting your application, consider reaching out to Joe White via LinkedIn to express your interest and ask any questions you may have about the role.
How to prepare for a job interview at CRG TEC
✨Showcase Your Customer Service Skills
Since this role is customer-facing, it's crucial to demonstrate your customer service experience. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your ability to manage expectations and resolve issues effectively.
✨Demonstrate Tech Savviness
As you'll be dealing with Wi-Fi issues, it's important to show that you're comfortable with technology. Brush up on basic troubleshooting steps for common Wi-Fi problems and be ready to discuss any tech tools or software you've used in previous roles.
✨Emphasise Your Organisational Skills
This position requires juggling multiple tasks, such as coordinating engineer schedules and communicating with customers. Be prepared to discuss how you prioritise tasks and manage your time effectively, perhaps by sharing specific examples from your past work experiences.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask questions about the company culture, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if the company aligns with your career aspirations.
