At a Glance
- Tasks: Lead a team to ensure top-notch service for enterprise customers in telecoms.
- Company: Growing connectivity business in Peterborough with a focus on customer relationships.
- Benefits: Up to £32,000 salary, 10% bonus, private healthcare, and 25 days holiday.
- Other info: Full-time office-based role with opportunities for career growth.
- Why this job: Take ownership of customer relationships and make a real impact in service delivery.
- Qualifications: Experience in customer service or service delivery roles, strong organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
- Service Delivery Lead (Telecoms)
- Base
Salary:
Up to £32,000 Benefits:
Up to 10% bonus, private healthcare, 25 days holiday + bank holidays and wider company benefits
Working
Pattern:
Monday to Friday, full-time office based
The opportunity: If you're currently working in customer service, service delivery or operations and want more ownership, this could be a good next step.
We're working with a growing connectivity business in Peterborough looking for someone to lead the team responsible for its enterprise customers, from initial sales handover and installation through to ongoing service.
It's a hands-on role where you'll stay close to the customers and day-to-day operation, making sure these higher-value relationships are looked after properly.
Day to day You'll oversee new customer orders coming across from sales, making sure ownership is clear, installations are progressing and customers are kept proactively updated.
You'll work with internal teams and third parties to resolve delays or issues, while keeping an eye on workloads and engineer booking capacity.
When something goes wrong, you'll be the first point of escalation, taking ownership of the issue and helping get the customer relationship back on track.
You'll also lead the day-to-day team, allocating responsibilities, coaching people and making sure a consistent level of service is being delivered.
Who we are looking for You could already be a Customer Service Team Leader, Service Delivery Team Leader or Service Operations Team Leader within telecoms, IT, connectivity, engineering or another service-led environment.
Equally, you might be an experienced Service Delivery Coordinator or Customer/Account Coordinator who already owns customer relationships and escalations and is ready to step up.
You don't need to be deeply technical.
What matters is that you're good with customers, organised, commercially aware and comfortable taking ownership when something isn't going to plan.
The Next Steps If this sounds like the sort of step you've been looking for, apply and we'll be in touch.
Alternatively, give CRG TEC a call and we'll happily talk you through the opportunity.
TPBN1_UKTJ
Service Delivery Lead in Cambridge employer: CRG TEC
As a Senior Network Engineer at our company, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits including 24 days of holiday, a pension scheme, and funded training opportunities, we are committed to your professional growth while offering the flexibility of remote work one day a week. Located in the vibrant North West, you'll have the chance to tackle complex network challenges while enjoying a supportive environment that prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Lead in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CRG TEC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CRG TEC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Delivery Lead in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CRG TEC:Your cover letter is your chance to shine! Tell us why you want to work at CRG TEC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CRG TEC!
How to prepare for a job interview at CRG TEC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
