At a Glance
- Tasks: Support customers with technical issues and troubleshoot broadband connectivity problems.
- Company: Growing connectivity business in Peterborough with a supportive team.
- Benefits: £28,000 salary, private healthcare, 25 days holiday, and pension.
- Other info: Flexible shifts with weekends off and great opportunities for growth.
- Why this job: Kickstart your IT career and gain hands-on experience in networking.
- Qualifications: No extensive experience needed; just a passion for tech and troubleshooting.
Base Salary: £28,000 (inclusive of £2k shift allowance)
Benefits: Private healthcare, 25 days holiday + bank holidays, pension and wider company benefits
Location: Peterborough
Working Pattern: Full-time office based. Rotating shifts, with Friday & Saturday off one week and Sunday & Monday off the next.
The opportunity: Looking to build your career within IT, networking or telecoms? We’re working with a growing connectivity business in Peterborough that is looking for someone to join its technical support team. You don’t need years of experience for this one. You might have 6–12 months working within IT support with some exposure to networking, broadband faults, routing and switching, or you could be a Computer Networks graduate looking for your first proper opportunity. The important thing is that you understand the basics, enjoy troubleshooting and genuinely want to develop your networking knowledge.
Day to day: You’ll be supporting customers when they experience technical issues with their broadband or connectivity. That means taking the initial call, asking the right questions, carrying out first-line diagnostics and trying to resolve the fault yourself. Where something is more complex, you’ll gather the relevant information and escalate it to the 2nd/3rd line or field engineering teams while keeping ownership of the case. You’ll get exposure to FTTP, broadband faults, networking and network monitoring tools, giving you a good foundation to develop further within technical support and networking.
Who we are looking for: We’re keeping this deliberately broad. You could be:
- An IT Support / Service Desk Engineer with 6–12 months' experience and an interest in networking
- Someone from a broadband/telecoms support environment looking to develop technically
- A Computer Networks, Networking or IT graduate looking for their first commercial role
Some understanding of TCP/IP, routing, switching, broadband/FTTP or general network troubleshooting would help, but you don't need to tick every box. More important is being curious, comfortable dealing with customers and keen to learn.
The Next Steps: If you’re interested, apply and we’ll be in touch. Equally, if you’re at the start of your career and aren't sure whether your experience is enough, give CRG TEC a call. We'd be happy to talk through your background and the opportunity before you apply.
1st Line Technical Support employer: CRG TEC
As a Senior Network Engineer at our company, you will thrive in a dynamic work culture that values innovation and collaboration. With competitive benefits including 24 days of holiday, a pension scheme, and funded training opportunities, we are committed to your professional growth while offering the flexibility of remote work one day a week. Located in the vibrant North West, you'll have the chance to tackle complex network challenges while enjoying a supportive environment that prioritises employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Technical Support
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what CRG TEC values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges CRG TEC might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at CRG TEC!
✨Direct Apply to CRG TEC
Let's not forget to apply directly through the CRG TEC website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Technical Support
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at CRG TEC.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at CRG TEC. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at CRG TEC
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
