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- Tasks: Keep customer networks running smoothly and resolve complex issues with hands-on support.
- Company: Growing tech provider focused on innovative network solutions.
- Benefits: Up to ÂŁ35,000 salary, 27 days leave, private healthcare, and more.
- Why this job: Join a dynamic team and work with cutting-edge networking technologies.
- Qualifications: Experience in network support, strong troubleshooting skills, and customer communication.
- Other info: Opportunity for career growth in a fast-paced MSP environment.
The predicted salary is between 28000 - 42000 ÂŁ per year.
Location: Manchester (Hybrid)
Salary: Up to ÂŁ35,000, plus an excellent benefits package
The Opportunity for you…
If you’re a Network Engineer who enjoys hands‑on networking work and wants to join a provider where the network function is taken seriously, then this could be for you. The business is growing and continuing to invest in its network capability. They’re expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and spending time improving how the network is designed, monitored and supported. There’s a clear focus on automation and software‑defined networking, but without losing sight of day‑to‑day service delivery.
The Role
As a 2nd line Network Support Engineer, you’ll be part of the team responsible for keeping customer networks running reliably and resolving more complex issues when they arise. You’ll take ownership of incidents from start to finish, working through problems methodically and keeping customers informed. The work covers LAN, WLAN, routing, switching and firewall technologies, including access point and RF issues, performance troubleshooting, firewall rules, VPNs and security policies. Alongside reactive support, you’ll also carry out regular health checks and audits across the customer estate to spot potential issues early and improve overall service quality. It’s a busy MSP environment, so you’ll need to be comfortable managing multiple tickets at once.
The Environment
You’ll be joining a network team that deals with large‑scale, real‑world infrastructure rather than just small standalone setups. There’s exposure to carrier‑grade networks data centre environments and modern networking tools.
What they’re looking for
They’re looking for someone with a solid 2nd line background who understands MSP support and is comfortable dealing directly with customers. You’ll ideally have a couple of years’ experience in a network support role, good fundamentals across TCP/IP, routing and switching, and hands‑on experience supporting WLAN and firewall technologies. Experience with Fortinet firewalls would be useful, and exposure to vendors such as Juniper, Ruckus or Cisco would help, but they’re realistic about this. What matters most is that you can troubleshoot properly, communicate clearly, and take responsibility for issues until they’re resolved. Certifications like CCNA or vendor‑specific quals are a bonus, not a requirement.
Package
The role is paying up to £35,000 and comes with a strong benefits package. You’ll receive 27 days’ annual leave plus bank holidays, with the option to buy extra days if needed. As well as this, private healthcare is included.
If this sounds like something you’d be interested in, you have three options:
- Call Joe White at CRG TEC to talk through the role and the business
- Drop Joe a message if you want to ask a few questions first
- Or, if you’re happy with what you’ve read, attach your CV and Joe will be in touch
Network Support Engineer in Manchester employer: CRG | TEC Recruitment
Contact Detail:
CRG | TEC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer in Manchester
✨Tip Number 1
Network with industry professionals! Attend local meetups or online webinars related to network engineering. This way, we can connect with potential employers and learn about job openings before they’re advertised.
✨Tip Number 2
Show off your skills in real-time! Consider setting up a personal project or contributing to open-source networking tools. This not only boosts your portfolio but also gives us something tangible to discuss during interviews.
✨Tip Number 3
Prepare for technical interviews by brushing up on common troubleshooting scenarios. We should practice explaining our thought process clearly, as communication is key in this role. Mock interviews can be super helpful!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Network Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your 2nd line support experience, especially with LAN, WLAN, routing, and switching. We want to see how you fit into our network team!
Showcase Your Troubleshooting Skills: In your application, give examples of how you've tackled complex network issues in the past. We love seeing candidates who can methodically work through problems and keep customers informed throughout the process.
Keep It Professional Yet Personal: While we appreciate a professional tone, don’t be afraid to let your personality shine through. Share your passion for networking and why you’re excited about the opportunity to join our growing team in Manchester.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at CRG | TEC Recruitment
✨Know Your Networking Basics
Make sure you brush up on your TCP/IP, routing, and switching fundamentals. The interviewers will likely ask you technical questions to gauge your understanding, so being able to explain these concepts clearly will show that you’re the right fit for the role.
✨Showcase Your Troubleshooting Skills
Prepare to discuss specific examples of how you've resolved complex network issues in the past. Think about incidents you've managed from start to finish and be ready to walk the interviewers through your thought process and the steps you took to resolve them.
✨Familiarise Yourself with Relevant Technologies
Since the role involves working with WLAN, firewalls, and possibly Fortinet or Cisco technologies, it’s a good idea to familiarise yourself with these tools. If you have experience with any specific vendors, be sure to mention it during the interview.
✨Communicate Clearly and Confidently
As this role requires direct customer interaction, practice articulating your thoughts clearly. Good communication is key, so be prepared to demonstrate how you would keep customers informed during incident resolution and how you handle multiple tickets in a busy environment.
