1st Line Network Support Engineer in Manchester

Location: Manchester (Hybrid)

Salary: Up to £30,000, plus an excellent benefits package

The Opportunity for you… If you’re early in your networking career and want to join a service provider where you’ll get real exposure to live networks rather than just logging tickets, this could be a good step. The business is growing and continuing to invest in its network capability. They’re expanding their national fibre rollout, building on an existing owned dark fibre and fixed wireless estate, and improving how the network is monitored, supported and communicated to customers. There’s a strong focus on reliability, visibility and automation, alongside delivering a consistently high level of service. They’re growing the network team due to demand and are looking for people who are keen to learn, take responsibility, and build a career in networking.

The Role: As a 1st Line Network Support Engineer, you’ll be the first point of contact for customers and partners when issues arise, playing a key role in keeping services running smoothly and customers informed. You’ll handle inbound faults, queries and service requests, making sure everything is logged accurately and worked within agreed SLAs. A big part of the role involves monitoring customer and network assets, responding to alerts, and carrying out initial troubleshooting across connectivity, LAN, WLAN and VoIP services. You’ll deal with common network issues such as basic LAN and WLAN faults, SSID and connectivity problems, simple configuration changes on access points, and initial firewall and VPN checks. When issues are more complex, you’ll know when to elevate them internally or to third‑party suppliers, while continuing to keep customers updated through tickets, status pages and planned maintenance notifications. It’s a busy service provider environment, so you’ll need to be comfortable managing multiple tickets at once and taking part in a 24/7 on‑call rota.

The Environment: You’ll be joining a network team that supports large‑scale, real‑world infrastructure rather than small standalone setups. There’s exposure to carrier‑grade networks, data centre environments and live customer services, with clear opportunities to progress into more advanced technical roles over time. Hybrid working is supported, with Manchester HQ as the base, and you’ll be working alongside experienced engineers who are happy to share knowledge and support your development.

What they’re looking for: They’re looking for someone with a strong customer service mindset who’s keen to develop technical skills in a network support role. You don’t need to know everything already, but you do need to be organised, communicative, and willing to learn. Ideally, you’ll have some experience in a service desk or technical support environment, be comfortable documenting issues clearly, and have a basic understanding of networking and connectivity. Exposure to WAN services, LAN and WLAN support, monitoring tools or ticketing systems would be helpful, but attitude and potential matter more. Certifications such as CompTIA A+, Network+ or similar are a bonus, as is any exposure to VoIP, monitoring platforms or service provider environments, but they’re not essential.

Package: The role is paying up to £30,000 and comes with a strong benefits package. You’ll receive 27 days’ annual leave plus bank holidays, with the option to buy additional days if needed. Private healthcare is included, alongside other benefits designed to support your wellbeing and development.