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For Companies At a Glance
- Tasks: Join our service desk team to troubleshoot IT issues and support clients daily.
- Company: We're a growing MSP in West Lancs, dedicated to providing top-notch IT solutions.
- Benefits: Enjoy a salary of £27-30k, Medicash, free parking, and opportunities for training.
- Why this job: Perfect for those eager to learn and progress in a supportive, dynamic environment.
- Qualifications: Experience in support roles, Windows Server, Active Directory, and troubleshooting skills required.
- Other info: Opportunity to gain certifications and work in a collaborative office atmosphere.
The predicted salary is between 27000 - 30000 £ per year.
Location: West Lancs
Salary: £27 – 30k plus Medicash, free parking, + more benefits
The Opportunity for you…
Are you currently working on a service desk, and looking to join a company that offers training, development, and progression? Then this is the job for you. Due to contract wins, our client is looking to add to their service desk team.
As an IT Support Engineer, you’ll be based in the West Lancs office for an MSP who provide solutions to a range of clients. These have recently won contracts and in turn, needs to grow out their support team. Safe to say they’re heading in the right direction.
The service desk manager strongly encourages the development of his team and is keen for his employees to constantly upskill and in turn be offered promotions – a perfect opportunity for somebody wanting to progress their career.
Ideally, we’d be looking for someone who has:
- Previous experience in either a support desk or customer facing role
- Windows Server 11-10 OS & Desktop OS experience
- Active Directory & Azure AD
- Proven experience troubleshooting and diagnostic experience via logs, tickets and reports
- RMM tools
You will be working on a service desk of 11, alongside other engineers, fixing IT issues from external customers to ensure their businesses can run smoothly. You will be working in a busy office environment and will have to be customer focused and able to manage customer expectations. You’ll also have the opportunity to complete certifications if you show the willing to study!
If you’ve had hands on experience in service desk environment, then this could be the opportunity for you. We’re after someone who has experience working in this environment and can come and hit the ground running. As well as this, it is important that you have the right attitude and are willing to learn whatever you don’t know.
Next steps…
If this sounds like something you would be interested in, you have 3 options:
- Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
- Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
- If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.
We look forward to hearing from you!
2nd Line Engineer employer: CRG | TEC Recruitment
Contact Detail:
CRG | TEC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Active Directory. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully managed customer expectations in previous roles. This is crucial for a position that involves direct interaction with clients.
✨Tip Number 3
Research the company culture and values of the MSP you're applying to. Understanding their approach to employee development can help you align your answers during the interview, showing that you're a good fit for their team.
✨Tip Number 4
Consider reaching out to Joe White on LinkedIn before applying. This can give you a chance to ask questions and make a personal connection, which might give you an edge over other candidates.
We think you need these skills to ace 2nd Line Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any roles you've held on a service desk. Emphasise your familiarity with Windows Server, Active Directory, and troubleshooting skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your eagerness to learn and grow within the role. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Your Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description, such as RMM tools and diagnostic experience. This will help you stand out as a strong candidate.
Follow Up: After submitting your application, consider reaching out to Joe White via LinkedIn to express your enthusiasm for the position. A personal touch can make a positive impression.
How to prepare for a job interview at CRG | TEC Recruitment
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows Server, Active Directory, and RMM tools during the interview. Be prepared to discuss specific scenarios where you successfully troubleshot issues, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Focus
Since the role involves working closely with external customers, it's crucial to convey your customer service skills. Share examples of how you've managed customer expectations and resolved issues in a timely manner to ensure satisfaction.
✨Express Willingness to Learn
The company values employees who are eager to upskill. During the interview, express your enthusiasm for continuous learning and mention any relevant certifications or training you are interested in pursuing.
✨Prepare for Team Dynamics
As you'll be joining a service desk team, it's important to show that you can work well in a collaborative environment. Discuss your experience working in teams and how you contribute to a positive team dynamic, especially in a busy office setting.
