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- Tasks: Coordinate IT project transitions to support teams and document processes.
- Company: Join a dynamic IT organization focused on effective service management.
- Benefits: Enjoy a fully remote role with a competitive salary and additional perks.
- Why this job: Be the bridge between projects and support, making a real impact in IT transitions.
- Qualifications: ITIL qualified with experience in IT transition processes; strong communication skills required.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 70000 £ per year.
IT Service Transition Coordinator – Fully Remote – 12 month FTC As the IT Service Transition Analyst you will come on board to work with the teams to help provide a consistent and effective transition from project to BAU support. The post holder will be required to have excellent communication and organisation skills. This role within the Service Management function will work closely with the project teams, service owner and service delivery manager, Service Desk and field teams, change enablement and the infrastructure teams. Please note this role is fully remote and is a 12 month fixed term contract. Main duties and responsibilities: Working with the project managers to co-ordinate transition strategy for my client to bring projects into BAU support. Develop effective relationships with colleagues across my client. Develop and maintain close working relationships with the IT support teams, manager and senior business contacts Work with project and support teams to support the transition activities for specific projects being moved into support environment. Work with project and support teams to co-ordinate and document what the process from project to support should look like for their projects. Work with project and support teams to co-ordinate and document what the support process into Service should look like, Work with project and support teams to define any hypercare requirements and help coordinate the resource requirements. Work with project and support teams to document requirements for BAU support and help support resource allocation. Support and document transition activities and ensure all support requirements are captured working with project managers to ensure all risk and issues captured. Ensure ITIL processes are followed in the transition process, e.g change enablement. Form effective relationships between the teams and be the bridge between project and support. Key Skills required, Experience supporting transition process within IT organisation ITIL qualified V3 or V4 Self-motivated and looking for a challenge Able to think quickly, with integrity and respect to colleagues, and able to implement at breath-taking pace. Exceptional communications & influencing skills My client are offering a salary of up to £50,000 depending on experience plus benefits Interested?!? Send your up to date CV to Chris Butler for immediate review CRG Recruitment are acting as an employment agency in regards to this position.
Transition Coordinator employer: CRG Recruitment Ltd
Contact Detail:
CRG Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Transition Coordinator
✨Tip Number 1
Familiarize yourself with ITIL processes, especially change enablement, as this is crucial for the role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the transition process.
✨Tip Number 2
Highlight your experience in coordinating between project teams and support teams. Be ready to share specific examples of how you've successfully managed transitions in previous roles, showcasing your communication and organizational skills.
✨Tip Number 3
Network with professionals in the IT service management field. Engaging with others who have experience in transition coordination can provide valuable insights and potentially lead to referrals or recommendations.
✨Tip Number 4
Prepare to discuss how you handle challenges during transitions. Think of scenarios where you've had to think quickly and maintain integrity under pressure, as these qualities are essential for the role.
We think you need these skills to ace Transition Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT service transition and your familiarity with ITIL processes. Use specific examples that demonstrate your communication and organizational skills, as these are crucial for the role.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the position and explain how your background aligns with the responsibilities outlined in the job description. Mention your ability to build relationships across teams and your experience in coordinating transition strategies.
Highlight Relevant Skills: Clearly list your ITIL qualifications and any relevant experience you have in supporting transition processes within IT organizations. Emphasize your self-motivation and ability to think quickly under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important for this role.
How to prepare for a job interview at CRG Recruitment Ltd
✨Understand the Transition Process
Make sure you have a solid grasp of the IT service transition process. Be prepared to discuss your previous experiences in coordinating transitions and how you ensured a smooth handover from project to BAU support.
✨Showcase Your Communication Skills
Since this role requires excellent communication, think of examples where you've effectively communicated with different teams. Highlight how you built relationships and facilitated discussions between project managers and support teams.
✨Familiarize Yourself with ITIL Practices
As the role emphasizes following ITIL processes, brush up on ITIL V3 or V4 principles. Be ready to explain how you've applied these practices in past roles, especially in change enablement and risk management.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you had to think quickly and resolve issues during a transition. Share specific examples that showcase your ability to handle challenges with integrity and respect for your colleagues.
